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Application Rights

  • Article
  • 12 minutes to read

Group A - Service Desk and Self Service

Right Description Assigned To Roles
viewServiceDesk View Service Desk Incident Management Full Access
Incident Management User
Service Desk Admin
Service Request Full Access
Service Request User
administerServiceDesk Administer Service Desk Service Desk Admin
viewRequests View Requests Change Management Full Access
Change Management User
Release Management Full Access
Release Management User
Incident Management Full Access
Incident Management User
Problem Management Full Access
Problem Management User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
updateRequests Update Requests Change Management Full Access
Change Management User
Release Management Full Access
Release Management User
Incident Management Full Access
Incident Management User
Problem Management Full Access
Problem Management User
Service Desk Admin
Service Request Full Access
Service Request User
viewIncidents View Incidents Incident Management Full Access
Incident Management User
Service Desk Admin
createIncidents Create Incidents Incident Management Full Access
Incident Management User
Service Desk Admin
updateIncidents Update Incidents Incident Management Full Access
Incident Management User
Service Desk Admin
resolveIncidents Resolve Incidents Incident Management Full Access
Incident Management User
Service Desk Admin
closeIncidents Close Incidents Incident Management Full Access
Incident Management User
Service Desk Admin
cancelIncidents Cancel Incidents Incident Management Full Access
Service Desk Admin
reopenIncidents Reopen Incidents Incident Management Full Access
Service Desk Admin
viewServiceRequests View Service Requests Service Desk Admin
Service Request Full Access
Service Request User
createServiceRequests Create Service Requests Service Desk Admin
Service Request Full Access
Service Request User
updateServiceRequests Update Service Requests Service Desk Admin
Service Request Full Access
Service Request User
resolveServiceRequests Resolve Service Requests Service Desk Admin
Service Request Full Access
Service Request User
closeServiceRequests Close Service Requests Service Desk Admin
Service Request Full Access
Service Request User
cancelServiceRequests Cancel Service Requests Service Desk Admin
Service Request Full Access
reopenServiceRequests Reopen Service Requests Service Desk Admin
Service Request Full Access
viewCustomerRecords View Customer Records Change Management Full Access
Change Management User
Release Management Full Access
Release Management User
Incident Management Full Access
Incident Management User
Problem Management Full Access
Problem Management User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
exportRequestsList Export Requests List Change Management Full Access
Change Management User
Release Management Full Access
Release Management User
Incident Management Full Access
Incident Management User
Problem Management Full Access
Problem Management User
Service Desk Admin
Service Request Full Access
Service Request User
manageBoards Manage Boards Change Management Full Access
Change Management User
Release Management Full Access
Release Management User
Incident Management Full Access
Incident Management User
My Boards
Problem Management Full Access
Problem Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
viewSelfService View Self Service Service Desk Admin
registerDevices Register Devices Self Service User
Service Desk Admin
restartBPMProcess Restart BPM Process Service Desk Admin
managePortalSettings Manage Portal Settings Service Desk Admin
updateLockedIncidents Update Locked Incidents Incident Management Full Access
Service Desk Admin
advancedRequestTaskCompleter Advanced Request Task Completer Change Management Full Access
Release Management Full Access
Incident Management Full Access
Problem Management Full Access
Service Desk Admin
Service Request Full Access
updateLockedServiceRequests Update Locked Service Requests Service Desk Admin
Service Request Full Access
deleteQuestions Delete Questions Service Desk Admin
Service Manager Delete Questions
viewReportsModule View Reports Module Service Desk Admin
Service Manager In-App Reporting
updateAnswers Update Answers Service Desk Admin
Service Manager Delete Questions
manageSnippets Can Manage Snippets Service Desk Admin
allRequestAccess Can Access All Requests
canReassignAnyRequestActivity Can Reassign Any Request Activity

Group B - Problem Management

Right Description Assigned To Roles
viewProblemManagement View Problem Management Problem Management Full Access
Problem Management User
Service Desk Admin
administerProblemManagement Administer Problem Management Service Desk Admin
viewProblems View Problems Problem Management Full Access
Problem Management User
Service Desk Admin
createProblems Create Problems Problem Management Full Access
Problem Management User
Service Desk Admin
updateProblems Update Problems Problem Management Full Access
Problem Management User
Service Desk Admin
resolveProblems Resolve Problems Problem Management Full Access
Problem Management User
Service Desk Admin
closeProblems Close Problems Problem Management Full Access
Problem Management User
Service Desk Admin
cancelProblems Cancel Problems Problem Management Full Access
Service Desk Admin
reopenProblems Reopen Problems Problem Management Full Access
Service Desk Admin
viewKnownErrors View Known Errors Problem Management Full Access
Problem Management User
Service Desk Admin
createKnownErrors Create Known Errors Problem Management Full Access
Problem Management User
Service Desk Admin
updateKnownErrors Update Known Errors Problem Management Full Access
Problem Management User
Service Desk Admin
resolveKnownErrors Resolve Known Errors Problem Management Full Access
Problem Management User
Service Desk Admin
closeKnownErrors Close Known Errors Problem Management Full Access
Problem Management User
Service Desk Admin
cancelKnownErrors Cancel Known Errors Problem Management Full Access
Service Desk Admin
updateLockedProblems Update Locked Problems Problem Management Full Access
Service Desk Admin
updateLockedKnownErrors Update Locked Known Errors Problem Management Full Access
Service Desk Admin
reopenKnownErrors Reopen Known Errors Problem Management Full Access
Service Desk Admin

Group C - Change and Release Management

Right Description Assigned To Roles
viewChangeManagement View Change Management Change Management Full Access
Change Management User
Service Desk Admin
administerChangeManagement Administer Change Management Hornbill Service Manager System Role
Hornbill Service Manager Reserved Role
Service Desk Admin
viewChangeRequests View Changes Change Calendar Viewer
Change Management Full Access
Change Management User
Service Desk Admin
createChangeRequests Create Changes Change Management Full Access
Change Management User
Service Desk Admin
updateChangeRequests Update Changes Change Management Full Access
Change Management User
Service Desk Admin
resolveChangeRequests Resolve Changes Change Management Full Access
Change Management User
Service Desk Admin
closeChangeRequests Close Changes Change Management Full Access
Change Management User
Service Desk Admin
cancelChangeRequests Cancel Changes Change Management Full Access
Service Desk Admin
reopenChangeRequests Reopen Changes Change Management Full Access
Service Desk Admin
viewReleaseManagement View Release Management Release Management Full Access
Release Management User
Service Desk Admin
administerReleaseManagement Administer Release Management Service Desk Admin
viewReleases View Releases Change Calendar Viewer
Release Management Full Access
Release Management User
Service Desk Admin
createReleases Create Releases Release Management Full Access
Release Management User
Service Desk Admin
updateReleases Update Releases Release Management Full Access
Release Management User
Service Desk Admin
closeReleases Close Releases Release Management Full Access
Release Management User
Service Desk Admin
cancelReleases Cancel Releases Release Management Full Access
Service Desk Admin
reopenReleases Reopen Releases Release Management Full Access
Release Management User
Service Desk Admin
resolveReleases Resolve Releases Release Management Full Access
Release Management User
Service Desk Admin
updateLockedChangeRequests Update Locked Change Requests Change Management Full Access
Service Desk Admin
updateLockedReleases Update Locked Releases Release Management Full Access
Service Desk Admin
restrictChangeCalendar Apply restrictions to Change Calendar Change Management Full Access
Release Management Full Access
Service Desk Admin

Group E - Service Level Management and Suppliers

Right Description Assigned To Roles
viewServiceLevelManagement View Service Level Management
viewServiceLevelRequirements View Service Level Requirements
createServiceLevelRequirements Create Service Level Requirements
editServiceLevelRequirements Edit Service Level Requirements
deleteServiceLevelRequirements Delete Service Level Requirements
viewServiceLevelAgreements View Service Level Agreements Services Manager
createServiceLevelAgreements Create Service Level Agreements Services Manager
editServiceLevelAgreements Edit Service Level Agreements Services Manager
deleteServiceLevelAgreements Delete Service Level Agreements Services Manager
viewServiceLevelReports View Service Level Reports
createServiceLevelReports Create Service Level Reports
editServiceLevelReports Edit Service Level Reports
deleteServiceLevelReports Delete Service Level Reports
updateRequestServiceLevel Update Service Levels on a Request
canCreateSuppliers Can Create Suppliers Supplier User Role
Supplier Administrator Role
canViewSuppliers Can View Suppliers Supplier User Role
Supplier Administrator Role
canUpdateSuppliers Can Update Suppliers Supplier User Role
Supplier Administrator Role
canDeleteSuppliers Can Delete Suppliers Supplier Administrator Role
canFavouriteSuppliers Can Favourite Suppliers Supplier User Role
Supplier Administrator Role
canUnfavouriteSuppliers Can Unfavourite Suppliers Supplier User Role
Supplier Administrator Role
canManageRelatedSupplierData Can Manage Related Supplier Data Supplier User Role
Supplier Administrator Role
canCreateSupplierContracts Can Create Supplier Contracts Supplier User Role
Supplier Administrator Role
canViewSupplierContracts Can View Supplier Contracts Supplier User Role
Supplier Administrator Role
canUpdateSupplierContracts Can Update Supplier Contracts Supplier User Role
Supplier Administrator Role
canDeleteSupplierContracts Can Delete Supplier Contracts Supplier User Role
Supplier Administrator Role
canManageRelatedSupplierContractData Can Manage Related Supplier Contract Data Supplier User Role
Supplier Administrator Role
canCreateSupplierTags Can Create Supplier Tags Supplier Administrator Role
canViewSupplierTags Can View Supplier Tags Supplier User Role
Supplier Administrator Role
canUpdateSupplierTags Can Update Supplier Tags Supplier Administrator Role
canDeleteSupplierTags Can Delete Supplier Tags Supplier Administrator Role
canAdministerSupplierManager Can Administer Supplier Manager Supplier Administrator Role
canCreateSupplierCompanies Can Create Supplier Companies Supplier Administrator Role
canViewSupplierCompanies Can View Supplier Companies
canUpdateSupplierCompanies Can Update Supplier Companies
canDeleteSupplierCompanies Can Delete Supplier Companies
canUpdateSupplierPermissions Can Update Supplier Permissions
canImportSupplierData Can Import Supplier Date
canImportSuppliers Can Import Suppliers
canImportSupplierContacts Can Import Supplier Contacts
canImportSupplierContracts Can Import Supplier Contracts
canChangeSupplierOwner Can Change Supplier Owner

Group F - Service and Knowledge Management

Right Description Assigned To Roles
viewServiceRecords View Service Records Services Manager
createServiceRecords Create Service Records Services Manager
editServiceRecords Edit Service Records Services Manager
deleteServiceRecords Delete Service Records Services Manager
manageSubscriptions Manage Subscriptions Services Manager
manageServiceOwners Manage Service Owners Service Desk Admin
canAdministerKnowledge Can Administer Knowledge Knowledge Administrator
canAccessKnowledge Can Access Knowledge Knowledge Administrator
Knowledge Manager
Knowledge Contributor
Knowledge User
canAccessFaqs Can Access FAQs
canAccessKnownIssues Can Access Known Issues
canAccessLessonsLearnt Can Access Lessons Learnt
canSearchKnowledge Can Search Knowledge Knowledge Administrator
Knowledge Manager
Knowledge Contributor
canBrowseKnowledge Can Browse Knowledge Knowledge Administrator
Knowledge Manager
Knowledge Contributor
Knowledge Guest Portal
canCreateKnowledgeBases Can Create Knowledge Bases Knowledge Administrator
Knowledge Manager
canViewKnowledgeBases Can View Knowledge Bases Knowledge Administrator
Knowledge Manager
Knowledge Contributor
Knowledge User
Knowledge Guest Portal
canUpdateKnowledgeBases Can Update Knowledge Bases Knowledge Administrator
Knowledge Manager
canDeleteKnowledgeBases Can Delete Knowledge Bases Knowledge Administrator
Knowledge Manager
canCreateKnowledgeBaseTopics Can Create Knowledge Base Topics Knowledge Administrator
Knowledge Manager
canViewKnowledgeBaseTopics Can View Knowledge Base Topics Knowledge Administrator
Knowledge Manager
Knowledge Contributor
Knowledge User
Knowledge Guest Portal
canUpdateKnowledgeBaseTopics Can Update Knowledge Base Topics Knowledge Administrator
Knowledge Manager
canDeleteKnowledgeBaseTopics Can Delete Knowledge Base Topics Knowledge Administrator
Knowledge Manager
canCreateKnowledgeBaseVisibility Can Create Knowledge Base Visibility Knowledge Administrator
Knowledge Manager
canViewKnowledgeBaseVisibility Can View Knowledge Base Visibility Knowledge Administrator
Knowledge Manager
canUpdateKnowledgeBaseVisibility Can Update Knowledge Base Visibility Knowledge Administrator
Knowledge Manager
canDeleteKnowledgeBaseVisibility Can Delete Knowledge Base Visibility Knowledge Administrator
Knowledge Manager
canCreateKnowledgeBaseArticles Can Create Knowledge Base Articles Knowledge Administrator
Knowledge Manager
Knowledge Contributor
canViewKnowledgeBaseArticles Can View Knowledge Base Articles Knowledge Administrator
Knowledge Manager
Knowledge Contributor
Knowledge User
Knowledge Guest Portal
canUpdateKnowledgeBaseArticles Can Update Knowledge Base Articles Knowledge Administrator
Knowledge Manager
Knowledge Contributor
canDeleteKnowledgeBaseArticles Can Delete Knowledge Base Articles Knowledge Administrator
Knowledge Manager
canCreateKnowledgeBaseArticleApprovals Can Create Knowledge Base Article Approvals Knowledge Contributor
canViewKnowledgeBaseArticleApprovals Can View Knowledge Base Article Approvals Knowledge Administrator
Knowledge Manager
canUpdateKnowledgeBaseArticleApprovals Can Update Knowledge Base Article Approvals Knowledge Administrator
Knowledge Manager
canDeleteKnowledgeBaseArticleApprovals Can Delete Knowledge Base Article Approvals
canCreateKnowledgeBaseArticleReviews Can Create Knowledge Base Article Reviews
canViewKnowledgeBaseArticleReviews Can View Knowledge Base Article Reviews
canUpdateKnowledgeBaseArticleReviews Can Update Knowledge Base Article Reviews
canDeleteKnowledgeBaseArticleReviews Can Delete Knowledge Base Article Reviews
canCreateKnowledgeBaseArticleRelationships Can Create Knowledge Base Article Relationships
canViewKnowledgeBaseArticleRelationships Can View Knowledge Base Article Relationships
canUpdateKnowledgeBaseArticleRelationships Can Update Knowledge Base Article Relationships
canDeleteKnowledgeBaseArticleRelationships Can Delete Knowledge Base Article Relationships
canCreateKnowledgeBaseArticleFeedback Can Create Knowledge Base Article Feedback
canViewKnowledgeBaseArticleFeedback Can View Knowledge Base Article Feedback
canUpdateKnowledgeBaseArticleFeedback Can Update Knowledge Base Article Feedback
canDeleteKnowledgeBaseArticleFeedback Can Delete Knowledge Base Article Feedback
canCreateKnowledgeBaseArticleTypes Can Create Knowledge Base Article Types
canViewKnowledgeBaseArticleTypes Can View Knowledge Base Article Types
canUpdateKnowledgeBaseArticleTypes Can Update Knowledge Base Article Types
canDeleteKnowledgeBaseArticleTypes Can Delete Knowledge Base Article Types
canCreateKnowledgeFaqs Can Create Knowledge FAQs
canViewKnowledgeFaqs Can View Knowledge FAQs
canUpdateKnowledgeFaqs Can Update Knowledge FAQs
canDeleteKnowledgeFaqs Can Delete Knowledge FAQs
canCreateKnowledgeFaqFeedback Can Create Knowledge FAQ Feedback
canViewKnowledgeFaqFeedback Can View Knowledge FAQ Feedback
canUpdateKnowledgeFaqFeedback Can Update Knowledge FAQ Feedback
canDeleteKnowledgeFaqFeedback Can Delete Knowledge FAQ Feedback
canCreateKnowledgeFaqCollections Can Create Knowledge FAQ Collections
canViewKnowledgeFaqCollections Can View Knowledge FAQ Collections
canUpdateKnowledgeFaqCollections Can Update Knowledge FAQ Collections
canDeleteKnowledgeFaqCollections Can Delete Knowledge FAQ Collections

Group G - Self Service

Right Description Assigned To Roles
viewIncidents View Incidents Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
viewServiceRequests View Service Requests Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
viewChangeRequests View Change Requests Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
createIncidents Create Incidents Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
createServiceRequests Create Service Requests Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
createChangeRequests Create Change Requests Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
updateIncidents Update Incidents Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
updateServiceRequests Update Service Requests Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
updateChangeRequests Update Change Requests Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
closeIncidents Close Incidents Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
closeServiceRequests Close Service Requests Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
closeChangeRequests Close Change Requests Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
cancelServiceRequests Cancel Service Requests Self Service Request Cancel User
reopenIncidents Reopen Incidents Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
reopenServiceRequests Reopen Service Requests Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User
reopenChangeRequests Reopen Change Requests Change Management Full Access
Change Management User
Incident Management Full Access
Incident Management User
Self Service User
Service Desk Admin
Service Manager Authorised Guest
Service Request Full Access
Service Request User

Group H - Entities Access Control

Right Description Assigned To Roles
executeQueries Allow execution of application queries Hornbill Service Manager Integrations
addEntityRecord Add an Entity Record Hornbill Service Manager Integrations
viewEntityRecord View an Entity Record Hornbill Service Manager Integrations
updateEntityRecord Update an Entity Record Hornbill Service Manager Integrations
deleteEntityRecord Delete an Entity Record Hornbill Service Manager Integrations
searchEntityRecords Search Entity Records Hornbill Service Manager Integrations
sendNotifications Send Notifications Hornbill Service Manager Integrations
executeSystemAPIs Allow execution of Service Manager System APIs Hornbill Service Manager Integrations
canViewStaffRecords Can View Staff Records Staff Records Manager
canManageStaffRecords Can Manage Staff Records Staff Records Manager
canManageLocations Can Manage Locations
canManageAnomalyEvents Can Manage HAi Detection Events
canAccessHAi Can Access HAi
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