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Application Right - resolveIncidents

Right Information

Application Reference: com.hornbill.servicemanager
Group: A - Service Desk and Self Service
Bit: 8

Description

Resolve Incidents

Application Roles

Role	Description
Incident Management Full Access	This role is for a senior user of Incident Management. It supersedes the Incident Management User role and includes rights to cancel and reopen Incidents.
Incident Management User	This role is for a user of Incident Management. It includes rights to view, edit and resolve Incidents.
Service Desk Admin	This role is for a Service Desk Administrator. This includes, an elevated visibility to Requests and associated actions, the ability to configure Service Manager features via the Administration Tool and the option to restart a failed BPM within a Request. Please be aware that assigning this role gives the user the ability to see the details and perform actions on any request on your instance, regardless of their team visibility. This is effectively a Request "Super User" role.

In This Document

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