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Security Role - Service Manager Authorised Guest
- Article
- 2 minutes to read
Role Information
- Application Reference:
com.hornbill.servicemanager - Type:
Security- Roles of this type are shipped by Hornbill for the purpose of assigning platform and application rights to user sessions. - Privilege Level:
Guest- The privilege level applied to any anonymous or authenticated guest on the system.
Role Rights
Application Rights
The following are the application rights assigned to the Service Manager Authorised Guest role.
Group A - Service Desk and Self Service
| ID | Description |
|---|---|
| viewRequests | View Requests |
| viewCustomerRecords | View Customer Records |
| manageBoards | Manage Boards |
Group B - Problem Management
There are no Group B application rights assigned to this role.
Group C - Change and Release Management
There are no Group C application rights assigned to this role.
Group D - Asset Management
There are no Group D application rights assigned to this role.
Group E - Service Level Management and Suppliers
There are no Group E application rights assigned to this role.
Group F - Service and Knowledge Management
There are no Group F application rights assigned to this role.
Group G - Self Service
| ID | Description |
|---|---|
| viewIncidents | View Incidents |
| viewServiceRequests | View Service Requests |
| viewChangeRequests | View Change Requests |
| createIncidents | Create Incidents |
| createServiceRequests | Create Service Requests |
| createChangeRequests | Create Change Requests |
| updateIncidents | Update Incidents |
| updateServiceRequests | Update Service Requests |
| updateChangeRequests | Update Change Requests |
| closeIncidents | Close Incidents |
| closeServiceRequests | Close Service Requests |
| closeChangeRequests | Close Change Requests |
| reopenIncidents | Reopen Incidents |
| reopenServiceRequests | Reopen Service Requests |
| reopenChangeRequests | Reopen Change Requests |
Group H - Entities Access Control
There are no Group H application rights assigned to this role.
System Rights
The following are the system rights assigned to the Service Manager Authorised Guest role.
Group A - systemRightsAType
| ID | Description |
|---|---|
| manageNotifications | |
| registerChannel | |
| deregisterChannel | |
| manageSlcs | |
| createSlc | |
| updateSlc | |
| deleteSlc | |
| manageTimers | |
| createTimer | |
| updateTimer | |
| deleteTimer | |
| executeStoredQuery | |
| canSpawnProcess |
Group B - systemRightsBType
| ID | Description |
|---|---|
| manageTasks | |
| createTask | |
| updateTask | |
| deleteTask | |
| addDocument | |
| updateDocument | |
| deleteDocument | |
| manageIndexer |
Group C - systemRightsCType
There are no Group C system rights assigned to this role.
Group D - systemRightsDType
| ID | Description |
|---|---|
| refreshApplication | |
| addRecord | |
| getRecord | |
| updateRecord | |
| deleteRecord |
Group E - systemRightsEType
| ID | Description |
|---|---|
| postMessage | |
| deregisterActivityStream | |
| followActivityStream | |
| unfollowActivityStream | |
| likeActivity | |
| unlikeActivity | |
| queryActivityStream | |
| postComment | |
| editComment | |
| deleteComment | |
| createWorkspace | |
| getWorkspace | |
| joinWorkspace | |
| leaveWorkspace | |
| addWorkspaceMember | |
| removeWorkspaceMember | |
| updateWorkspace | |
| changeWorkspaceOwner | |
| deleteWorkspace | |
| startConversation | |
| getConversation | |
| postConversation | |
| searchConversation | |
| addConversationMember | |
| deleteConversation | |
| removeConversationMember | |
| manageProfileImages | |
| searchActivity |
Group F - systemRightsFType
There are no Group F system rights assigned to this role.
Group G - systemRightsGType
There are no Group G system rights assigned to this role.
Group H - systemRightsHType
There are no Group H system rights assigned to this role.
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