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Role Information
- Application Reference:
com.hornbill.servicemanager - Type:
Security- Roles of this type are shipped by Hornbill for the purpose of assigning platform and application rights to user sessions. - Privilege Level:
Guest- The privilege level applied to any anonymous or authenticated guest on the system.
Role Rights
Application Rights
The following are the application rights assigned to the Service Manager Authorised Guest role.
Group A - Service Desk and Self Service
| ID | Description |
|---|---|
| viewRequests | View Requests |
| viewCustomerRecords | View Customer Records |
| manageBoards | Manage Boards |
Group B - Problem Management
There are no Group B application rights assigned to this role.
Group C - Change and Release Management
There are no Group C application rights assigned to this role.
Group D - Asset Management
There are no Group D application rights assigned to this role.
Group E - Service Level Management
There are no Group E application rights assigned to this role.
Group F - Service and Knowledge Management
There are no Group F application rights assigned to this role.
Group G - Self Service
| ID | Description |
|---|---|
| viewIncidents | View Incidents |
| viewServiceRequests | View Service Requests |
| viewChangeRequests | View Change Requests |
| createIncidents | Create Incidents |
| createServiceRequests | Create Service Requests |
| createChangeRequests | Create Change Requests |
| updateIncidents | Update Incidents |
| updateServiceRequests | Update Service Requests |
| updateChangeRequests | Update Change Requests |
| closeIncidents | Close Incidents |
| closeServiceRequests | Close Service Requests |
| closeChangeRequests | Close Change Requests |
| reopenIncidents | Reopen Incidents |
| reopenServiceRequests | Reopen Service Requests |
| reopenChangeRequests | Reopen Change Requests |
Group H - Entities Access Control
There are no Group H application rights assigned to this role.
System Rights
The following are the system rights assigned to the Service Manager Authorised Guest role.
Group A - systemRightsAType
| ID | Description |
|---|---|
| manageNotifications | Can manage notifications |
| registerChannel | Can register an event channel |
| deregisterChannel | Can de-register an event channel |
| manageSlcs | Can manage service level calendars |
| createSlc | Can create service level calendar |
| updateSlc | Can update service level calendar |
| deleteSlc | Can delete service level calendar |
| manageTimers | Can manage timer instances |
| createTimer | Can create timer instance |
| updateTimer | Can update timer instance |
| deleteTimer | Can delete timer instance |
| executeStoredQuery | Can execute stored query |
| canSpawnProcess | Can spawn business process |
Group B - systemRightsBType
| ID | Description |
|---|---|
| manageTasks | Can manage tasks |
| createTask | Can create task |
| updateTask | Can update task |
| deleteTask | Can delete task |
| addDocument | Can add indexer document |
| updateDocument | Can update indexer document |
| deleteDocument | Can delete indexer document |
| manageIndexer | Can manage indexer |
Group C - systemRightsCType
There are no Group C system rights assigned to this role.
Group D - systemRightsDType
| ID | Description |
|---|---|
| refreshApplication | Can reload application |
| addRecord | Can add record |
| getRecord | Can get record |
| updateRecord | Can update record |
| deleteRecord | Can delete record |
Group E - systemRightsEType
| ID | Description |
|---|---|
| postMessage | Can post activity message |
| deregisterActivityStream | Can deregister activity stream |
| followActivityStream | Can follow activity stream |
| unfollowActivityStream | Can unfollow activity stream |
| likeActivity | Can like activity or comment |
| unlikeActivity | Can unlike activity or comment |
| queryActivityStream | Can query activity streams |
| postComment | Can post activity comment |
| editComment | Can edit activity comment |
| deleteComment | Can delete activity comment |
| createWorkspace | Can create workspace |
| getWorkspace | Can get workspace |
| joinWorkspace | Can join workspace |
| leaveWorkspace | Can leave workspace |
| addWorkspaceMember | Can add members to workspace |
| removeWorkspaceMember | Can manage timer instances |
| updateWorkspace | Can update workspace |
| changeWorkspaceOwner | Can change workspace owner |
| deleteWorkspace | Can delete workspace |
| startConversation | Can start conversation |
| getConversation | Can get conversation |
| postConversation | Can post a message to a conversation |
| searchConversation | Can search conversations |
| addConversationMember | Can add participants for a conversation |
| deleteConversation | Can delete conversation |
| removeConversationMember | Can remove participants for a conversation |
| manageProfileImages | Can manage social objects profile images |
| searchActivity | Can search activity streams |
Group F - systemRightsFType
There are no Group F system rights assigned to this role.
Group G - systemRightsGType
There are no Group G system rights assigned to this role.
Group H - systemRightsHType
There are no Group H system rights assigned to this role.
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