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Role Information
- Application Reference:
com.hornbill.servicemanager - Type:
Security- Roles of this type are shipped by Hornbill for the purpose of assigning platform and application rights to user sessions. - Privilege Level:
User- The privilege level applied to normal user of the system. If a normal user is granted every right available then the user becomes a security equivalent to an admin user.
Role Rights
Application Rights
The following are the application rights assigned to the Service Request User role.
Group A - Service Desk and Self Service
| ID | Description |
|---|---|
| viewServiceDesk | View Service Desk |
| viewRequests | View Requests |
| updateRequests | Update Requests |
| viewServiceRequests | View Service Requests |
| createServiceRequests | Create Service Requests |
| updateServiceRequests | Update Service Requests |
| resolveServiceRequests | Resolve Service Requests |
| closeServiceRequests | Close Service Requests |
| viewCustomerRecords | View Customer Records |
| exportRequestsList | Export Requests List |
| manageBoards | Manage Boards |
Group B - Problem Management
There are no Group B application rights assigned to this role.
Group C - Change and Release Management
There are no Group C application rights assigned to this role.
Group D - Asset Management
| ID | Description |
|---|---|
| viewConfigurationItems | View Configuration Items |
Group E - Service Level Management
There are no Group E application rights assigned to this role.
Group F - Service and Knowledge Management
There are no Group F application rights assigned to this role.
Group G - Self Service
| ID | Description |
|---|---|
| viewIncidents | View Incidents |
| viewServiceRequests | View Service Requests |
| viewChangeRequests | View Change Requests |
| createIncidents | Create Incidents |
| createServiceRequests | Create Service Requests |
| createChangeRequests | Create Change Requests |
| updateIncidents | Update Incidents |
| updateServiceRequests | Update Service Requests |
| updateChangeRequests | Update Change Requests |
| closeIncidents | Close Incidents |
| closeServiceRequests | Close Service Requests |
| closeChangeRequests | Close Change Requests |
| reopenIncidents | Reopen Incidents |
| reopenServiceRequests | Reopen Service Requests |
| reopenChangeRequests | Reopen Change Requests |
Group H - Entities Access Control
There are no Group H application rights assigned to this role.
System Rights
The following are the system rights assigned to the Service Request User role.
Group A - systemRightsAType
| ID | Description |
|---|---|
| manageSlcs | Can manage service level calendars |
| createSlc | Can create service level calendar |
| updateSlc | Can update service level calendar |
| deleteSlc | Can delete service level calendar |
| manageTimers | Can manage timer instances |
| createTimer | Can create timer instance |
| updateTimer | Can update timer instance |
| deleteTimer | Can delete timer instance |
| canSpawnProcess | Can spawn business process |
Group B - systemRightsBType
There are no Group B system rights assigned to this role.
Group C - systemRightsCType
There are no Group C system rights assigned to this role.
Group D - systemRightsDType
There are no Group D system rights assigned to this role.
Group E - systemRightsEType
There are no Group E system rights assigned to this role.
Group F - systemRightsFType
There are no Group F system rights assigned to this role.
Group G - systemRightsGType
There are no Group G system rights assigned to this role.
Group H - systemRightsHType
There are no Group H system rights assigned to this role.
- Version {{docApp.book.version}}
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