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Role Information
- Application Reference:
com.hornbill.servicemanager - Type:
Security- Roles of this type are shipped by Hornbill for the purpose of assigning platform and application rights to user sessions. - Privilege Level:
User- The privilege level applied to normal user of the system. If a normal user is granted every right available then the user becomes a security equivalent to an admin user.
Role Rights
Application Rights
The following are the application rights assigned to the Service Desk Admin role.
Group A - Service Desk and Self Service
| ID | Description |
|---|---|
| viewServiceDesk | View Service Desk |
| administerServiceDesk | Administer Service Desk |
| viewRequests | View Requests |
| updateRequests | Update Requests |
| viewIncidents | View Incidents |
| createIncidents | Create Incidents |
| updateIncidents | Update Incidents |
| resolveIncidents | Resolve Incidents |
| closeIncidents | Close Incidents |
| cancelIncidents | Cancel Incidents |
| reopenIncidents | Reopen Incidents |
| viewServiceRequests | View Service Requests |
| createServiceRequests | Create Service Requests |
| updateServiceRequests | Update Service Requests |
| resolveServiceRequests | Resolve Service Requests |
| closeServiceRequests | Close Service Requests |
| cancelServiceRequests | Cancel Service Requests |
| reopenServiceRequests | Reopen Service Requests |
| viewCustomerRecords | View Customer Records |
| exportRequestsList | Export Requests List |
| manageBoards | Manage Boards |
| viewSelfService | View Self Service |
| registerDevices | Register Devices |
| restartBPMProcess | Restart BPM Process |
| managePortalSettings | Manage Portal Settings |
| updateLockedIncidents | Update Locked Incidents |
| advancedRequestTaskCompleter | Advanced Request Task Completer |
| updateLockedServiceRequests | Update Locked Service Requests |
| deleteQuestions | Delete Questions |
| viewReportsModule | View Reports Module |
| updateAnswers | Update Answers |
| manageSnippets | Can Manage Snippets |
Group B - Problem Management
| ID | Description |
|---|---|
| viewProblemManagement | View Problem Management |
| administerProblemManagement | Administer Problem Management |
| viewProblems | View Problems |
| createProblems | Create Problems |
| updateProblems | Update Problems |
| resolveProblems | Resolve Problems |
| closeProblems | Close Problems |
| cancelProblems | Cancel Problems |
| reopenProblems | Reopen Problems |
| viewKnownErrors | View Known Errors |
| createKnownErrors | Create Known Errors |
| updateKnownErrors | Update Known Errors |
| resolveKnownErrors | Resolve Known Errors |
| closeKnownErrors | Close Known Errors |
| cancelKnownErrors | Cancel Known Errors |
| updateLockedProblems | Update Locked Problems |
| updateLockedKnownErrors | Update Locked Known Errors |
| reopenKnownErrors | Reopen Known Errors |
Group C - Change and Release Management
| ID | Description |
|---|---|
| viewChangeManagement | View Change Management |
| administerChangeManagement | Administer Change Management |
| viewChangeRequests | View Changes |
| createChangeRequests | Create Changes |
| updateChangeRequests | Update Changes |
| resolveChangeRequests | Resolve Changes |
| closeChangeRequests | Close Changes |
| cancelChangeRequests | Cancel Changes |
| reopenChangeRequests | Reopen Changes |
| viewReleaseManagement | View Release Management |
| administerReleaseManagement | Administer Release Management |
| viewReleases | View Releases |
| createReleases | Create Releases |
| updateReleases | Update Releases |
| closeReleases | Close Releases |
| cancelReleases | Cancel Releases |
| reopenReleases | Reopen Releases |
| resolveReleases | Resolve Releases |
| updateLockedChangeRequests | Update Locked Change Requests |
| updateLockedReleases | Update Locked Releases |
| restrictChangeCalendar | Apply restrictions to Change Calendar |
Group D - Asset Management
| ID | Description |
|---|---|
| viewConfigurationItems | View Configuration Items |
Group E - Service Level Management
There are no Group E application rights assigned to this role.
Group F - Service and Knowledge Management
| ID | Description |
|---|---|
| manageServiceOwners | Manage Service Owners |
Group G - Self Service
| ID | Description |
|---|---|
| viewIncidents | View Incidents |
| viewServiceRequests | View Service Requests |
| viewChangeRequests | View Change Requests |
| createIncidents | Create Incidents |
| createServiceRequests | Create Service Requests |
| createChangeRequests | Create Change Requests |
| updateIncidents | Update Incidents |
| updateServiceRequests | Update Service Requests |
| updateChangeRequests | Update Change Requests |
| closeIncidents | Close Incidents |
| closeServiceRequests | Close Service Requests |
| closeChangeRequests | Close Change Requests |
| reopenIncidents | Reopen Incidents |
| reopenServiceRequests | Reopen Service Requests |
| reopenChangeRequests | Reopen Change Requests |
Group H - Entities Access Control
There are no Group H application rights assigned to this role.
System Rights
The following are the system rights assigned to the Service Desk Admin role.
Group A - systemRightsAType
| ID | Description |
|---|---|
| manageSlcs | Can manage service level calendars |
| createSlc | Can create service level calendar |
| updateSlc | Can update service level calendar |
| deleteSlc | Can delete service level calendar |
| manageTimers | Can manage timer instances |
| createTimer | Can create timer instance |
| updateTimer | Can update timer instance |
| deleteTimer | Can delete timer instance |
| canSpawnProcess | Can spawn business process |
| allowDocumentAdminOperations | Allow document admin operations (Document ownership change and unlocking) |
Group B - systemRightsBType
| ID | Description |
|---|---|
| manageProfileCategories | Can manage profile categories |
| createProfileCategory | Can create profile category |
| updateProfileCategory | Can update profile category |
| deleteProfileCategory | Can delete profile category |
| addProfile | Can add profile code |
| updateProfile | Can update profile code |
| deleteProfile | Can delete profile code |
| deleteDocument | Can delete indexer document |
Group C - systemRightsCType
| ID | Description |
|---|---|
| manageBpm | Can manage business processes |
| manageApplicationSettings | Can manage application configurations |
| manageProgressiveCapture | Can manage progressive capture |
| manageWebHooks | Can manage web hooks |
Group D - systemRightsDType
There are no Group D system rights assigned to this role.
Group E - systemRightsEType
| ID | Description |
|---|---|
| postMessage | Can post activity message |
Group F - systemRightsFType
There are no Group F system rights assigned to this role.
Group G - systemRightsGType
There are no Group G system rights assigned to this role.
Group H - systemRightsHType
There are no Group H system rights assigned to this role.
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