Connect an AI assistant
Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.
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Security Role - Service Desk Admin
- Article
- 3 minutes to read
Role Information
- Application Reference:
com.hornbill.servicemanager - Type:
Security- Roles of this type are shipped by Hornbill for the purpose of assigning platform and application rights to user sessions. - Privilege Level:
User- The privilege level applied to normal user of the system. If a normal user is granted every right available then the user becomes a security equivalent to an admin user.
Role Rights
Application Rights
The following are the application rights assigned to the Service Desk Admin role.
Group A - Service Desk and Self Service
| ID | Description |
|---|---|
| viewServiceDesk | View Service Desk |
| administerServiceDesk | Administer Service Desk |
| viewRequests | View Requests |
| updateRequests | Update Requests |
| viewIncidents | View Incidents |
| createIncidents | Create Incidents |
| updateIncidents | Update Incidents |
| resolveIncidents | Resolve Incidents |
| closeIncidents | Close Incidents |
| cancelIncidents | Cancel Incidents |
| reopenIncidents | Reopen Incidents |
| viewServiceRequests | View Service Requests |
| createServiceRequests | Create Service Requests |
| updateServiceRequests | Update Service Requests |
| resolveServiceRequests | Resolve Service Requests |
| closeServiceRequests | Close Service Requests |
| cancelServiceRequests | Cancel Service Requests |
| reopenServiceRequests | Reopen Service Requests |
| viewCustomerRecords | View Customer Records |
| exportRequestsList | Export Requests List |
| manageBoards | Manage Boards |
| viewSelfService | View Self Service |
| registerDevices | Register Devices |
| restartBPMProcess | Restart BPM Process |
| managePortalSettings | Manage Portal Settings |
| updateLockedIncidents | Update Locked Incidents |
| advancedRequestTaskCompleter | Advanced Request Task Completer |
| updateLockedServiceRequests | Update Locked Service Requests |
| deleteQuestions | Delete Questions |
| viewReportsModule | View Reports Module |
| updateAnswers | Update Answers |
| manageSnippets | Can Manage Snippets |
Group B - Problem Management
| ID | Description |
|---|---|
| viewProblemManagement | View Problem Management |
| administerProblemManagement | Administer Problem Management |
| viewProblems | View Problems |
| createProblems | Create Problems |
| updateProblems | Update Problems |
| resolveProblems | Resolve Problems |
| closeProblems | Close Problems |
| cancelProblems | Cancel Problems |
| reopenProblems | Reopen Problems |
| viewKnownErrors | View Known Errors |
| createKnownErrors | Create Known Errors |
| updateKnownErrors | Update Known Errors |
| resolveKnownErrors | Resolve Known Errors |
| closeKnownErrors | Close Known Errors |
| cancelKnownErrors | Cancel Known Errors |
| updateLockedProblems | Update Locked Problems |
| updateLockedKnownErrors | Update Locked Known Errors |
| reopenKnownErrors | Reopen Known Errors |
Group C - Change and Release Management
| ID | Description |
|---|---|
| viewChangeManagement | View Change Management |
| administerChangeManagement | Administer Change Management |
| viewChangeRequests | View Changes |
| createChangeRequests | Create Changes |
| updateChangeRequests | Update Changes |
| resolveChangeRequests | Resolve Changes |
| closeChangeRequests | Close Changes |
| cancelChangeRequests | Cancel Changes |
| reopenChangeRequests | Reopen Changes |
| viewReleaseManagement | View Release Management |
| administerReleaseManagement | Administer Release Management |
| viewReleases | View Releases |
| createReleases | Create Releases |
| updateReleases | Update Releases |
| closeReleases | Close Releases |
| cancelReleases | Cancel Releases |
| reopenReleases | Reopen Releases |
| resolveReleases | Resolve Releases |
| updateLockedChangeRequests | Update Locked Change Requests |
| updateLockedReleases | Update Locked Releases |
| restrictChangeCalendar | Apply restrictions to Change Calendar |
Group D - Asset Management
| ID | Description |
|---|---|
| viewConfigurationItems | View Configuration Items |
Group E - Service Level Management and Suppliers
There are no Group E application rights assigned to this role.
Group F - Service and Knowledge Management
| ID | Description |
|---|---|
| manageServiceOwners | Manage Service Owners |
Group G - Self Service
| ID | Description |
|---|---|
| viewIncidents | View Incidents |
| viewServiceRequests | View Service Requests |
| viewChangeRequests | View Change Requests |
| createIncidents | Create Incidents |
| createServiceRequests | Create Service Requests |
| createChangeRequests | Create Change Requests |
| updateIncidents | Update Incidents |
| updateServiceRequests | Update Service Requests |
| updateChangeRequests | Update Change Requests |
| closeIncidents | Close Incidents |
| closeServiceRequests | Close Service Requests |
| closeChangeRequests | Close Change Requests |
| reopenIncidents | Reopen Incidents |
| reopenServiceRequests | Reopen Service Requests |
| reopenChangeRequests | Reopen Change Requests |
Group H - Entities Access Control
There are no Group H application rights assigned to this role.
System Rights
The following are the system rights assigned to the Service Desk Admin role.
Group A - systemRightsAType
| ID | Description |
|---|---|
| manageSlcs | |
| createSlc | |
| updateSlc | |
| deleteSlc | |
| manageTimers | |
| createTimer | |
| updateTimer | |
| deleteTimer | |
| canSpawnProcess | |
| allowDocumentAdminOperations |
Group B - systemRightsBType
| ID | Description |
|---|---|
| manageProfileCategories | |
| createProfileCategory | |
| updateProfileCategory | |
| deleteProfileCategory | |
| addProfile | |
| updateProfile | |
| deleteProfile | |
| deleteDocument |
Group C - systemRightsCType
| ID | Description |
|---|---|
| manageBpm | |
| manageApplicationSettings | |
| manageProgressiveCapture | |
| manageWebHooks |
Group D - systemRightsDType
There are no Group D system rights assigned to this role.
Group E - systemRightsEType
| ID | Description |
|---|---|
| postMessage |
Group F - systemRightsFType
There are no Group F system rights assigned to this role.
Group G - systemRightsGType
There are no Group G system rights assigned to this role.
Group H - systemRightsHType
There are no Group H system rights assigned to this role.
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