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Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Application Right - closeIncidents

  • Article
  • 1 minutes to read

Right Information

  • Application Reference: com.hornbill.servicemanager
  • Group: G - Self Service
  • Bit: 10

Description

Close Incidents

Application Roles

Role Description
Change Management Full Access This role is for a senior user of Change Management. It supersedes the Change Management User role and includes rights to cancel and reopen Change Requests.
Change Management User This role is for a user of Change Management. It includes rights to view, edit and complete Change Requests.
Incident Management Full Access This role is for a senior user of Incident Management. It supersedes the Incident Management User role and includes rights to cancel and reopen Incidents.
Incident Management User This role is for a user of Incident Management. It includes rights to view, edit and resolve Incidents.
Self Service User This role is for a Selfservice User that requires access to Self Service to be able to raise and view Requests.
Service Desk Admin This role is for a Service Desk Administrator. This includes, an elevated visibility to Requests and associated actions, the ability to configure Service Manager features via the Administration Tool and the option to restart a failed BPM within a Request. Please be aware that assigning this role gives the user the ability to see the details and perform actions on any request on your instance, regardless of their team visibility. This is effectively a Request "Super User" role.
Service Manager Authorised Guest This role is for guests accessing the Hornbill Customer Portal.
Service Request Full Access This role is for a senior user of Service Request Management. It supersedes the Service Request User role and includes rights to cancel and reopen Service Requests.
Service Request User This role is for a user of Service Request Management. It includes rights to view, edit and fulfill Service Requests.
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