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Application Right - advancedRequestTaskCompleter

  • Article
  • 1 minutes to read

Right Information

  • Application Reference: com.hornbill.servicemanager
  • Group: A - Service Desk and Self Service
  • Bit: 27

Description

Advanced Request Task Completer

Application Roles

Role Description
Change Management Full Access This role is for a senior user of Change Management. It supersedes the Change Management User role and includes rights to cancel and reopen Change Requests.
Release Management Full Access This role is for a senior user of Release Management. It supersedes the Release Management User role and includes rights to cancel and reopen Release.
Incident Management Full Access This role is for a senior user of Incident Management. It supersedes the Incident Management User role and includes rights to cancel and reopen Incidents.
Problem Management Full Access This role is for a senior user of Problem Management. It supersedes the Problem Management User role and includes rights to cancel and reopen Problems.
Service Desk Admin This role is for a Service Desk Administrator. This includes, an elevated visibility to Requests and associated actions, the ability to configure Service Manager features via the Administration Tool and the option to restart a failed BPM within a Request. Please be aware that assigning this role gives the user the ability to see the details and perform actions on any request on your instance, regardless of their team visibility. This is effectively a Request "Super User" role.
Service Request Full Access This role is for a senior user of Service Request Management. It supersedes the Service Request User role and includes rights to cancel and reopen Service Requests.
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