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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Application Right - reopenProblems

  • Article
  • 1 minutes to read

Right Information

  • Application Reference: com.hornbill.servicemanager
  • Group: B - Problem Management
  • Bit: 9

Description

Reopen Problems

Application Roles

Role Description
Problem Management Full Access This role is for a senior user of Problem Management. It supersedes the Problem Management User role and includes rights to cancel and reopen Problems.
Service Desk Admin This role is for a Service Desk Administrator. This includes, an elevated visibility to Requests and associated actions, the ability to configure Service Manager features via the Administration Tool and the option to restart a failed BPM within a Request. Please be aware that assigning this role gives the user the ability to see the details and perform actions on any request on your instance, regardless of their team visibility. This is effectively a Request "Super User" role.
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In This Document