Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Application Right - canViewKnowledgeBases

  • Article
  • 1 minutes to read

Right Information

  • Application Reference: com.hornbill.servicemanager
  • Group: F - Service and Knowledge Management
  • Bit: 15

Description

Can View Knowledge Bases

Application Roles

Role Description
Knowledge Administrator This role grants access to configuration functionality in knowledge manager, including changing ownership of knowledge bases. It should only be assigned to a user on a temporary basis as and when required.
Knowledge Manager This role grants access to create and manage knowledge bases. A user with this role should be able to perform all of the required tasks in knowledge manager.
Knowledge Contributor This role grants access to create and update knowledge base articles. Additional access will need to be granted to perform these functions on private knowledge bases
Knowledge User This role grants access to browse and view knowledge manager content
Knowledge Guest Portal This role grants access to knowledge manager content from the Hornbill Customer Portal. It should only be applied to the portal and never granted to any user or guest.
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In This Document