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Application Right - viewCustomerRecords

Right Information

Application Reference: com.hornbill.servicemanager
Group: A - Service Desk and Self Service
Bit: 19

Description

View Customer Records

Application Roles

Role	Description
Change Management Full Access	This role is for a senior user of Change Management. It supersedes the Change Management User role and includes rights to cancel and reopen Change Requests.
Change Management User	This role is for a user of Change Management. It includes rights to view, edit and complete Change Requests.
Release Management Full Access	This role is for a senior user of Release Management. It supersedes the Release Management User role and includes rights to cancel and reopen Release.
Release Management User	This role is for a user of Release Management. It includes rights to view, edit and complete Release.
Incident Management Full Access	This role is for a senior user of Incident Management. It supersedes the Incident Management User role and includes rights to cancel and reopen Incidents.
Incident Management User	This role is for a user of Incident Management. It includes rights to view, edit and resolve Incidents.
Problem Management Full Access	This role is for a senior user of Problem Management. It supersedes the Problem Management User role and includes rights to cancel and reopen Problems.
Problem Management User	This role is for a user of Problem Management. It includes rights to view, edit and resolve Problems.
Service Desk Admin	This role is for a Service Desk Administrator. This includes, an elevated visibility to Requests and associated actions, the ability to configure Service Manager features via the Administration Tool and the option to restart a failed BPM within a Request. Please be aware that assigning this role gives the user the ability to see the details and perform actions on any request on your instance, regardless of their team visibility. This is effectively a Request "Super User" role.
Service Manager Authorised Guest	This role is for guests accessing the Hornbill Customer Portal.
Service Request Full Access	This role is for a senior user of Service Request Management. It supersedes the Service Request User role and includes rights to cancel and reopen Service Requests.
Service Request User	This role is for a user of Service Request Management. It includes rights to view, edit and fulfill Service Requests.

In This Document

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