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Security Role - Change Management User

Role Information

  • Application Reference: com.hornbill.servicemanager
  • Type: Security - Roles of this type are shipped by Hornbill for the purpose of assigning platform and application rights to user sessions.
  • Privilege Level: User - The privilege level applied to normal user of the system. If a normal user is granted every right available then the user becomes a security equivalent to an admin user.

Role Rights

Application Rights

The following are the application rights assigned to the Change Management User role.

Group A - Service Desk and Self Service

ID Description
viewRequests View Requests
updateRequests Update Requests
viewCustomerRecords View Customer Records
exportRequestsList Export Requests List
manageBoards Manage Boards

Group B - Problem Management

There are no Group B application rights assigned to this role.

Group C - Change and Release Management

ID Description
viewChangeManagement View Change Management
viewChangeRequests View Changes
createChangeRequests Create Changes
updateChangeRequests Update Changes
resolveChangeRequests Resolve Changes
closeChangeRequests Close Changes

Group D - Asset Management

ID Description
viewConfigurationItems View Configuration Items

Group E - Service Level Management

There are no Group E application rights assigned to this role.

Group F - Service and Knowledge Management

There are no Group F application rights assigned to this role.

Group G - Self Service

ID Description
viewIncidents View Incidents
viewServiceRequests View Service Requests
viewChangeRequests View Change Requests
createIncidents Create Incidents
createServiceRequests Create Service Requests
createChangeRequests Create Change Requests
updateIncidents Update Incidents
updateServiceRequests Update Service Requests
updateChangeRequests Update Change Requests
closeIncidents Close Incidents
closeServiceRequests Close Service Requests
closeChangeRequests Close Change Requests
reopenIncidents Reopen Incidents
reopenServiceRequests Reopen Service Requests
reopenChangeRequests Reopen Change Requests

Group H - Entities Access Control

There are no Group H application rights assigned to this role.

System Rights

The following are the system rights assigned to the Change Management User role.

Group A - systemRightsAType

ID Description
manageSlcs Can manage service level calendars
createSlc Can create service level calendar
updateSlc Can update service level calendar
deleteSlc Can delete service level calendar
manageTimers Can manage timer instances
createTimer Can create timer instance
updateTimer Can update timer instance
deleteTimer Can delete timer instance
canSpawnProcess Can spawn business process

Group B - systemRightsBType

There are no Group B system rights assigned to this role.

Group C - systemRightsCType

There are no Group C system rights assigned to this role.

Group D - systemRightsDType

There are no Group D system rights assigned to this role.

Group E - systemRightsEType

There are no Group E system rights assigned to this role.

Group F - systemRightsFType

There are no Group F system rights assigned to this role.

Group G - systemRightsGType

There are no Group G system rights assigned to this role.

Group H - systemRightsHType

There are no Group H system rights assigned to this role.

In This Document