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Role Information
- Application Reference:
com.hornbill.servicemanager
- Type:
Security
- Roles of this type are shipped by Hornbill for the purpose of assigning platform and application rights to user sessions. - Privilege Level:
User
- The privilege level applied to normal user of the system. If a normal user is granted every right available then the user becomes a security equivalent to an admin user.
Role Rights
Application Rights
The following are the application rights assigned to the Problem Management Full Access role.
Group A - Service Desk and Self Service
ID | Description |
---|---|
viewRequests | View Requests |
updateRequests | Update Requests |
viewCustomerRecords | View Customer Records |
exportRequestsList | Export Requests List |
manageBoards | Manage Boards |
advancedRequestTaskCompleter | Advanced Request Task Completer |
Group B - Problem Management
ID | Description |
---|---|
viewProblemManagement | View Problem Management |
viewProblems | View Problems |
createProblems | Create Problems |
updateProblems | Update Problems |
resolveProblems | Resolve Problems |
closeProblems | Close Problems |
cancelProblems | Cancel Problems |
reopenProblems | Reopen Problems |
viewKnownErrors | View Known Errors |
createKnownErrors | Create Known Errors |
updateKnownErrors | Update Known Errors |
resolveKnownErrors | Resolve Known Errors |
closeKnownErrors | Close Known Errors |
cancelKnownErrors | Cancel Known Errors |
updateLockedProblems | Update Locked Problems |
updateLockedKnownErrors | Update Locked Known Errors |
reopenKnownErrors | Reopen Known Errors |
Group C - Change and Release Management
There are no Group C application rights assigned to this role.
Group D - Asset Management
ID | Description |
---|---|
viewConfigurationItems | View Configuration Items |
Group E - Service Level Management
There are no Group E application rights assigned to this role.
Group F - Service and Knowledge Management
There are no Group F application rights assigned to this role.
Group G - Self Service
There are no Group G application rights assigned to this role.
Group H - Entities Access Control
There are no Group H application rights assigned to this role.
System Rights
The following are the system rights assigned to the Problem Management Full Access role.
Group A - systemRightsAType
ID | Description |
---|---|
manageSlcs | Can manage service level calendars |
createSlc | Can create service level calendar |
updateSlc | Can update service level calendar |
deleteSlc | Can delete service level calendar |
manageTimers | Can manage timer instances |
createTimer | Can create timer instance |
updateTimer | Can update timer instance |
deleteTimer | Can delete timer instance |
canSpawnProcess | Can spawn business process |
changeDocumentOwner | Can change document owner |
Group B - systemRightsBType
There are no Group B system rights assigned to this role.
Group C - systemRightsCType
There are no Group C system rights assigned to this role.
Group D - systemRightsDType
There are no Group D system rights assigned to this role.
Group E - systemRightsEType
There are no Group E system rights assigned to this role.
Group F - systemRightsFType
There are no Group F system rights assigned to this role.
Group G - systemRightsGType
There are no Group G system rights assigned to this role.
Group H - systemRightsHType
There are no Group H system rights assigned to this role.
- Version {{docApp.book.version}}
- Node {{docApp.node}} / {{docApp.build}}