Documentation

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

Security Role - Problem Management Full Access

Role Information

  • Application Reference: com.hornbill.servicemanager
  • Type: Security - Roles of this type are shipped by Hornbill for the purpose of assigning platform and application rights to user sessions.
  • Privilege Level: User - The privilege level applied to normal user of the system. If a normal user is granted every right available then the user becomes a security equivalent to an admin user.

Role Rights

Application Rights

The following are the application rights assigned to the Problem Management Full Access role.

Group A - Service Desk and Self Service

ID Description
viewRequests View Requests
updateRequests Update Requests
viewCustomerRecords View Customer Records
exportRequestsList Export Requests List
manageBoards Manage Boards
advancedRequestTaskCompleter Advanced Request Task Completer

Group B - Problem Management

ID Description
viewProblemManagement View Problem Management
viewProblems View Problems
createProblems Create Problems
updateProblems Update Problems
resolveProblems Resolve Problems
closeProblems Close Problems
cancelProblems Cancel Problems
reopenProblems Reopen Problems
viewKnownErrors View Known Errors
createKnownErrors Create Known Errors
updateKnownErrors Update Known Errors
resolveKnownErrors Resolve Known Errors
closeKnownErrors Close Known Errors
cancelKnownErrors Cancel Known Errors
updateLockedProblems Update Locked Problems
updateLockedKnownErrors Update Locked Known Errors
reopenKnownErrors Reopen Known Errors

Group C - Change and Release Management

There are no Group C application rights assigned to this role.

Group D - Asset Management

ID Description
viewConfigurationItems View Configuration Items

Group E - Service Level Management

There are no Group E application rights assigned to this role.

Group F - Service and Knowledge Management

There are no Group F application rights assigned to this role.

Group G - Self Service

There are no Group G application rights assigned to this role.

Group H - Entities Access Control

There are no Group H application rights assigned to this role.

System Rights

The following are the system rights assigned to the Problem Management Full Access role.

Group A - systemRightsAType

ID Description
manageSlcs Can manage service level calendars
createSlc Can create service level calendar
updateSlc Can update service level calendar
deleteSlc Can delete service level calendar
manageTimers Can manage timer instances
createTimer Can create timer instance
updateTimer Can update timer instance
deleteTimer Can delete timer instance
canSpawnProcess Can spawn business process
changeDocumentOwner Can change document owner

Group B - systemRightsBType

There are no Group B system rights assigned to this role.

Group C - systemRightsCType

There are no Group C system rights assigned to this role.

Group D - systemRightsDType

There are no Group D system rights assigned to this role.

Group E - systemRightsEType

There are no Group E system rights assigned to this role.

Group F - systemRightsFType

There are no Group F system rights assigned to this role.

Group G - systemRightsGType

There are no Group G system rights assigned to this role.

Group H - systemRightsHType

There are no Group H system rights assigned to this role.

In This Document