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Security Role - Self Service User

Role Information

  • Application Reference: com.hornbill.servicemanager
  • Type: Security - Roles of this type are shipped by Hornbill for the purpose of assigning platform and application rights to user sessions.
  • Privilege Level: Basic - The privilege level applied to basic user of the system.

Role Rights

Application Rights

The following are the application rights assigned to the Self Service User role.

Group A - Service Desk and Self Service

ID Description
manageBoards Manage Boards
registerDevices Register Devices

Group B - Problem Management

There are no Group B application rights assigned to this role.

Group C - Change and Release Management

There are no Group C application rights assigned to this role.

Group D - Asset Management

There are no Group D application rights assigned to this role.

Group E - Service Level Management

There are no Group E application rights assigned to this role.

Group F - Service and Knowledge Management

There are no Group F application rights assigned to this role.

Group G - Self Service

ID Description
viewIncidents View Incidents
viewServiceRequests View Service Requests
viewChangeRequests View Change Requests
createIncidents Create Incidents
createServiceRequests Create Service Requests
createChangeRequests Create Change Requests
updateIncidents Update Incidents
updateServiceRequests Update Service Requests
updateChangeRequests Update Change Requests
closeIncidents Close Incidents
closeServiceRequests Close Service Requests
closeChangeRequests Close Change Requests
reopenIncidents Reopen Incidents
reopenServiceRequests Reopen Service Requests
reopenChangeRequests Reopen Change Requests

Group H - Entities Access Control

There are no Group H application rights assigned to this role.

System Rights

The following are the system rights assigned to the Self Service User role.

Group A - systemRightsAType

ID Description
createTimer Can create timer instance
updateTimer Can update timer instance
executeStoredQuery Can execute stored query
canSpawnProcess Can spawn business process

Group B - systemRightsBType

There are no Group B system rights assigned to this role.

Group C - systemRightsCType

There are no Group C system rights assigned to this role.

Group D - systemRightsDType

There are no Group D system rights assigned to this role.

Group E - systemRightsEType

There are no Group E system rights assigned to this role.

Group F - systemRightsFType

There are no Group F system rights assigned to this role.

Group G - systemRightsGType

There are no Group G system rights assigned to this role.

Group H - systemRightsHType

There are no Group H system rights assigned to this role.

In This Document