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Right Information
- Application Reference:
com.hornbill.servicemanager
- Group:
A - Service Desk and Self Service
- Bit:
1
Description
View Service Desk
Application Roles
Role | Description |
---|---|
This role is for a senior user of Incident Management. It supersedes the Incident Management User role and includes rights to cancel and reopen Incidents. | |
This role is for a user of Incident Management. It includes rights to view, edit and resolve Incidents. | |
This role is for a Service Desk Administrator. This includes, an elevated visibility to Requests and associated actions, the ability to configure Service Manager features via the Administration Tool and the option to restart a failed BPM within a Request. Please be aware that assigning this role gives the user the ability to see the details and perform actions on any request on your instance, regardless of their team visibility. This is effectively a Request "Super User" role. | |
This role is for a senior user of Service Request Management. It supersedes the Service Request User role and includes rights to cancel and reopen Service Requests. | |
This role is for a user of Service Request Management. It includes rights to view, edit and fulfill Service Requests. |
- Version {{docApp.book.version}}
- Node {{docApp.node}} / {{docApp.build}}
In This Document