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Application Right - resolveServiceRequests

  • Article
  • 1 minutes to read

Right Information

  • Application Reference: com.hornbill.servicemanager
  • Group: A - Service Desk and Self Service
  • Bit: 15

Description

Resolve Service Requests

Application Roles

Role Description
Service Desk Admin This role is for a Service Desk Administrator. This includes, an elevated visibility to Requests and associated actions, the ability to configure Service Manager features via the Administration Tool and the option to restart a failed BPM within a Request. Please be aware that assigning this role gives the user the ability to see the details and perform actions on any request on your instance, regardless of their team visibility. This is effectively a Request "Super User" role.
Service Request Full Access This role is for a senior user of Service Request Management. It supersedes the Service Request User role and includes rights to cancel and reopen Service Requests.
Service Request User This role is for a user of Service Request Management. It includes rights to view, edit and fulfill Service Requests.
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