How can we help?
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Right Information
- Application Reference:
com.hornbill.servicemanager - Group:
B - Problem Management - Bit:
16
Description
Update Locked Problems
Application Roles
| Role | Description |
|---|---|
| This role is for a senior user of Problem Management. It supersedes the Problem Management User role and includes rights to cancel and reopen Problems. | |
| This role is for a Service Desk Administrator. This includes, an elevated visibility to Requests and associated actions, the ability to configure Service Manager features via the Administration Tool and the option to restart a failed BPM within a Request. Please be aware that assigning this role gives the user the ability to see the details and perform actions on any request on your instance, regardless of their team visibility. This is effectively a Request "Super User" role. |
- Version {{docApp.book.version}}
- Node {{docApp.node}} / {{docApp.build}}
In This Document