Connect an AI assistant
Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.
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How can we help?
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Security Role - Service Request Full Access
- Article
- 2 minutes to read
Role Information
- Application Reference:
com.hornbill.servicemanager - Type:
Security- Roles of this type are shipped by Hornbill for the purpose of assigning platform and application rights to user sessions. - Privilege Level:
User- The privilege level applied to normal user of the system. If a normal user is granted every right available then the user becomes a security equivalent to an admin user.
Role Rights
Application Rights
The following are the application rights assigned to the Service Request Full Access role.
Group A - Service Desk and Self Service
| ID | Description |
|---|---|
| viewServiceDesk | View Service Desk |
| viewRequests | View Requests |
| updateRequests | Update Requests |
| viewServiceRequests | View Service Requests |
| createServiceRequests | Create Service Requests |
| updateServiceRequests | Update Service Requests |
| resolveServiceRequests | Resolve Service Requests |
| closeServiceRequests | Close Service Requests |
| cancelServiceRequests | Cancel Service Requests |
| reopenServiceRequests | Reopen Service Requests |
| viewCustomerRecords | View Customer Records |
| exportRequestsList | Export Requests List |
| manageBoards | Manage Boards |
| advancedRequestTaskCompleter | Advanced Request Task Completer |
| updateLockedServiceRequests | Update Locked Service Requests |
Group B - Problem Management
There are no Group B application rights assigned to this role.
Group C - Change and Release Management
There are no Group C application rights assigned to this role.
Group D - Asset Management
| ID | Description |
|---|---|
| viewConfigurationItems | View Configuration Items |
Group E - Service Level Management and Suppliers
There are no Group E application rights assigned to this role.
Group F - Service and Knowledge Management
There are no Group F application rights assigned to this role.
Group G - Self Service
| ID | Description |
|---|---|
| viewIncidents | View Incidents |
| viewServiceRequests | View Service Requests |
| viewChangeRequests | View Change Requests |
| createIncidents | Create Incidents |
| createServiceRequests | Create Service Requests |
| createChangeRequests | Create Change Requests |
| updateIncidents | Update Incidents |
| updateServiceRequests | Update Service Requests |
| updateChangeRequests | Update Change Requests |
| closeIncidents | Close Incidents |
| closeServiceRequests | Close Service Requests |
| closeChangeRequests | Close Change Requests |
| reopenIncidents | Reopen Incidents |
| reopenServiceRequests | Reopen Service Requests |
| reopenChangeRequests | Reopen Change Requests |
Group H - Entities Access Control
There are no Group H application rights assigned to this role.
System Rights
The following are the system rights assigned to the Service Request Full Access role.
Group A - systemRightsAType
| ID | Description |
|---|---|
| manageSlcs | |
| createSlc | |
| updateSlc | |
| deleteSlc | |
| manageTimers | |
| createTimer | |
| updateTimer | |
| deleteTimer | |
| canSpawnProcess | |
| allowDocumentAdminOperations |
Group B - systemRightsBType
There are no Group B system rights assigned to this role.
Group C - systemRightsCType
There are no Group C system rights assigned to this role.
Group D - systemRightsDType
There are no Group D system rights assigned to this role.
Group E - systemRightsEType
There are no Group E system rights assigned to this role.
Group F - systemRightsFType
There are no Group F system rights assigned to this role.
Group G - systemRightsGType
There are no Group G system rights assigned to this role.
Group H - systemRightsHType
There are no Group H system rights assigned to this role.
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