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What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Package Catalog

Asset Management

IBM Maximo

IBM Maximo is an enterprise asset management platform, with ticket management features. Hornbill's integrations with Maximo enable the management of Maximo Users, Incidents and Service Requests from Hornbill workflows.

Automation

Datto Autotask PSA

Datto Autotask PSA is a cloud-based professional services automation platform. Hornbill's integrations with Datto Autotask PSA enables the management of Datto Autotask PSA tickets from Hornbill workflows.

IBM Blueworks Live

IBM Blueworks Live is a business process modeler. Hornbill's integrations with Blueworks Live enable the management of Blueworks users from Hornbill workflows.

IFTTT

IFTTT is an automation and workflow platform. Hornbill's integration with IFTTT enable the triggering of IFTTT webhooks from Hornbill workflows.

Octopus Deploy

Octopus Deploy is a automative deployment and intergration platform. Hornbill's integrations with Octopus Deploy allow for the management of Environment, Lifecycle, Project, Runbook, Tenant and User records in Octopous Deploy from Hornbill workflows.

Oracle Integration Cloud

Oracle Cloud Infrastructure integration services connect any application and data source. Hornbill's integrations with Oracle Integration Cloud allow the automated run of Oracle flows from Hornbill workflows.

Power Automate

Power Automate, previously called Flow, is a workflow automation service from Microsoft. Hornbill's integration with Power Automate enable the triggering of flow automations from Hornbill workflows.

UiPath

UiPath is a process automation and orchestration platform. Hornbill's integration with UiPath enables the management of jobs and users from Hornbill workflows.

Utilities

A collection of automation and integration utilities for use within Hornbill workflows.

VMware Workspace One Intelligence

Workspace One Intelligence is an insights and automation platform. Hornbill's integrations with Workspace One Intelligence enables interaction with Intelligence automations from Hornbill workflows.

Business Intelligence

Tenable.io

Tenable.io is an integral part of the Tenable Cyber Exposure Platform it provides actionable insight to potential security risks. Hornbill's integrations with Tenable allow for the management of Infrastructure Scans, Folders, Tags and Users in Tenable.io from Hornbill workflows.

Cloud

Amazon Elastic Compute Cloud (EC2)

Amazon Elastic Compute Cloud (EC2) provides compute capacity in the cloud. Hornbill's integrations with EC2 allows for the management of instances, gateways, and VPCs from Hornbill workflows.

Amazon Simple Storage Service (S3)

Amazon Simple Storage Service (S3) provides cloud object storage. Hornbill's integrations with S3 allows for the management of buckets, folders and objects from Hornbill workflows.

Azure Cognitive Services

Azure Cognitive Services are cloud-based services with REST APIs and client library SDKs available to help you build cognitive intelligence into your applications. Hornbill's interations with Azure Cognitive Services enable the automation of text analysis, profanity filtering and text translations using Azure AI.

Azure QnA Maker

Azure QnA Maker is a cloud-based API service that creates a conversational, question-and-answer layer over your data. Hornbill's interations with Azure QnA Maker enable the retrieval of answers to quesions from your QnA Maker knowledgebases.

Cloudflare

Cloudflare is a web security and services management platform. Hornbill's integrations with Cloudflare enables the management of DNS and zone records from Hornbill workflows.

CloudWatch

CloudWatch is a monitoring and alerting service for Amazon Web Services. Hornbill's integrations with CloudWatch allows for the management of CloudWatch alarms and alerts from Hornbill workflows.

Entra ID

Entra ID is a cloud-based directory service operated by Microsoft, and was previously known as Azure AD. Hornbill's integrations with Entra ID enable the automation of User and Group management within Azure

Intune

Intune is an enterprise mobility management cloud-based service from Microsoft. Hornbill's integration with Intune enable the remote management of managed hardware devices from Hornbill workflows.

Linode

Linode provide virtual server hosting in the cloud. Hornbill's integrations with Linode enable the management of accounts and nodes from Hornbill workflows.

Microsoft Defender

Microsoft Defender for Cloud is a cloud security posture management and workload protection service these Hornbilll integrations allow you to manage alerts and incidents.

Uptrends

Uptrends is a website, web application and API monitoring solution in the cloud. The Uptrends Cloud Automation integration operations for Hornbill allow you to manage Operators and return information about Monitors and Alerts from the Uptrends monitoring solution.

VMware Cloud Services Platform - Identity & Access Management

VMware Cloud Services Platform - Identity & Access Management controls user and group access to your organization and its resources. Hornbill's integrations with CSP enables management of CSP users from Hornbill workflows.

VMware Workspace One Unified Endpoint Management

Workspace One UEM is an over-the-air mobile device management platform. Hornbill's integrations with Workspace One UEM enable the managment of UEM devices and users via Hornbill workflows.

Collaboration

BaseCamp3

BaseCamp3 is a collaboration, project management and communication platform. Hornbill's integrations with BaseCamp3 enable the management of basecamps, campfires, message boards, schedules, and todo's from Hornbill workflows.

Box

Box is a file hosting platform in the cloud. Hornbill's integrations with Box enables the sharing, retrieval and revoking of file links in Box from Hornbill workflows.

Dropbox

Dropbox is a file hosting and sharing service. Hornbill's integrations with Dropbox enables the sharing of files and folders in Dropbox accounts, and the revoking of existing shared links, from Hornbill workflows.

Hornbill Administration

Hornbill's integrations with Hornbill Administration enable the management of users, group memberships and role associations across multiple Hornbill instances.

Hornbill Collaboration

Hornbill's integrations with Collaboration enable the management of contacts and collaboration posts across multiple Hornbill instances.

Hornbill Document Manager

Hornbill's integrations with Document Manager enable the linking of documents with entity records across multiple Hornbill instances.

Jive

Jive is enterprise social and collaboration software. Hornbill's integrations with Jive enables the creation of Jive discussions from Hornbill workflows.

OneDrive

OneDrive is a personal cloud storage service. Hornbill's integration with OneDrive enable the sharing of files, and revoking of file shares, from Hornbill workflows.

Slack

Slack is a cloud communication and collaboration platform. Hornbill's integration with Slack enable you to manage channels, chats and users from Hornbill workflows.

Teams

Teams is a business communication platform from Microsoft. Hornbill's integration with Teams enable the management of Teams and Channels, as well as sending messages and replies to Teams Channels, from Hornbill workflows.

Trello

Trello is a collaboration tool that organizes your projects into boards. Hornbill's integration with Trello enables the management of boards and associated data from Hornbill workflows.

Yammer

Yammer is a freemium enterprise social networking service used for private communication within organizations. Hornbill's integration with Yammer enables the sending of messages from Hornbill workflows.

Communication

AQL

AQL is a cloud-based telecoms provider. Hornbill's integrations with AQL allows for the checking of account credit levels and the sending of SMS messages from Hornbill workflows.

Clickatell

Box is an SMS gateway and online messaging platform Hornbill's integrations with Box enables the sending of SMS messages via the Clickatell gateway from Hornbill workflows.

ClickSend

ClickSend is a gateway service that lets you send bulk SMS, email, fax & letters worldwide. Hornbill's integrations with ClickSend enables the management of contacts and sending of SMS messages via the ClickSend gateway from Hornbill workflows.

Discord

Discord is a voice, video and text communication service. Hornbill's integrations with Discord enables the execution of Discord webhooks from Hornbill workflows.

Esendex

Esendex is a messaging gateway service in the cloud. Hornbill's integrations with Esendex enable the sending of SMS messages via the Esendex gateway from Hornbill workflows.

FastField Forms

FastField Forms is a mobile forms solution. Hornbill's integrations with FastField Forms enables the dispatch of forms and the management of users.

FireText

FireText is an SMS business communications service. Hornbill's integration with FireText enables the sending of SMS messages and managing of contacts on the FireText SMS gateway from Hornbill workflows.

Freshstatus

Freshstatus is a collaborative Incident and Maintenence communication platform. Hornbill's integrations with Freshstatus allow for the management of Incident and Scheduled Maintenance records in Freshstatus from Hornbill workflows.

Google Chat

Google Chat is a collaboration tool in the cloud. Hornbill's integrations with Google Chat enable the management of Chat Spaces and Messages from Hornbill workflows.

GOV.UK Notify

GOV.UK Notify is a public sector notifications service. Hornbill's integrations with GOV.UK Notify enable the sending of templated SMS messages, emails and letters via the GOV.UK Notify service from Hornbill workflows.

Invision Community

Invision Community is a forum and collaboration platform. Hornbill's integrations with Invision Community enables the management of posts and topics from Hornbill workflows.

Moveworks

Moveworks is an AI powered employee experience platform. Hornbill's integration with Moveworks enables the sending of messages via Moveworks from Hornbill workflows.

Opsgenie

Opsgenie is an alerting and incident response management platform. Hornbill's integrations with Opsgenie enables the management of alerts and on-call rotas from Hornbill workflows.

PagerDuty

PagerDuty is an on-call management and alerting service. Hornbill's integration with PagerDuty enable the management of Incidents and Users from Hornbill workflows.

Statuspage

Statuspage is a collaborative Incident and Maintenence communication platform. Hornbill's integrations with Statuspage allow for the management of Incident, Scheduled Maintenance, Subscriber, and Component records in Statuspage from Hornbill workflows.

TextAnywhere

TextAnywhere is an SMS business communications service. Hornbill's integration with TextAnywhere enables the sending of SMS messages and managing of contacts on the TextAnywhere SMS gateway from Hornbill workflows.

Twilio

Twilio is an SMS business communications service. Hornbill's integration with Twilio enables the sending of SMS messages via the Twilio gateway from Hornbill workflows.

Vonage

Vonage (formerly Nexmo) in an SMS gateway. Hornbill's integration with Vonage enables the sending of SMS messages from Hornbill workflows.

VoodooSms

VoodooSms is a collaborative SMS communication platform. Hornbill's integrations with VoodooSms allow for the management of SMS, Contact and Blacklist records in VoodooSms in addition to Credits and Sub Accounts from Hornbill workflows.

Zoom

Zoom is a virtual meeting and webinar solution. Hornbill's integration with Zoom enables the management of users, meetings and webinars from Hornbill workflows.

Customer Relationship Management

HubSpot

HubSpot is a sales, marketing, customer service and CRM service. Hornbill's integrations with HubSpot enable the management of your marketing, sales and engagement from Hornbill workflows.

Pipedrive

Pipedrive is a sales management tool. Hornbill's integration with Pipedrive enable the management of sales activities, deals, users and organizations from Hornbill workflows.

SalesForce

Salesforce is a CRM software and enterprise cloud ecosystem. Hornbill's integration with SalesForce enable you to Create, Update, and Manage Accounts, Cases, Contacts and Users in Salesforce from Hornbill workflows.

Scoro

Scoro is a cloud-based CRM and work management tool. Hornbill's integration with Scoro enable you to manage Scoro contacts and projects from Hornbill workflows.

Embedded Content

ERP & Financial

Chargebee

Chargebee is a subscription management solution. Hornbill's integrations with Chargebee enable the management of subscriptions, customers and items from Hornbill workflows.

DocuSign

DocuSign is an electronic document signing service. Hornbill's integrations with DocuSign enables the sending of envelope templates, and retrieval of envelope status', from Hornbill workflows.

FreshBooks

FreshBooks is a cloud-based accounting software service. Hornbill's integrations with FreshBooks enable the management of FreshBooks clients, expenses and invoices from Hornbill workflows.

Xero

Xero is a Accounting and Business Management platform. Hornbill's integrations with Xero allow for the management of Contact, Invoice, and Item records in Xero from Hornbill workflows.

Facilities Management

FSI Concept Evolution

FSI Concept Evolution is a completely web-based Computer Aided Facilities Management solution. Hornbill's integrations with FSI Concept Evolution enable the creation of FSI tasks from Hornbill workflows.

Technology Forge TF Cloud

Technology Forge TF Cloud is a web-based property management system. Hornbill's integration with TF Cloud enable you to manage buildings, sites and help calls from Hornbill workflows.

Human Resources

BambooHR

BambooHR is cloud-based HR software. Hornbill's integrations with BambooHR enable the management of employee records within BambooHR from Hornbill workflows.

iTrent

iTrent by MHR is a cloud-based HR and payroll solution. Hornbill's integration with iTrent enables the running of data conversions in iTrent from Hornbill workflows.

Workday

Workday is a cloud ERP system for finance, HR and planning. Hornbill's integration with Workday enables the management of employee records from Hornbill workflows.

IT Operations

Adaxes

Adaxes is a management and automation solution that provides enhanced administration experience to Active Directory. Hornbill's integrations with Adaxes allows for the management of Active Directory user objects via Adaxes from Hornbill workflows.

Azure Automation

Azure Automation is an automation, orchestration and runbook development solution. Hornbill's integration with Azure Automation enables the creation and retrieval of jobs from your Azure Automation accounts.

Azure Service Bus

Azure Service Bus is a fully managed enterprise message broker with message queues and publish-subscribe topics (in a namespace). Hornbill's interation with Azure Service Bus enables the sending of messages onto Service Bus queues.

Dynatrace

Dynatrace is a software intelligence platform, providing real-time answers into the performance of applications, the interconnected services, the underlying cloud infrastructure and the experiences of users. Hornbill's integrations with Dynatrace enables the management of problems on your Dynatrace SaaS instance from Hornbill workflows.

Rundeck

Rundeck is an IT operations management process automation platform. Hornbill's integration with Rundeck enable you to manage Rundeck jobs from Hornbill workflows.

Solarwinds

Solarwinds is an IT monitoring and management platform. Hornbill's integration with Solarwinds enable you to acknowledge Solarwinds events from Hornbill workflows.

IT Service Management

BMC Remedyforce

BMC Remedyforce is a ticketing system hosted on the Salesforce cloud platform. Hornbill's integrations with Remedyforce enables the creation and updating of Remedyforce tickets from Hornbill workflows.

Freshdesk

Freshdesk is a helpdesk ticketing solution. Hornbill's integrations with Freshdesk enable the management of Freshdesk companies and tickets from Hornbill workflows.

Freshservice

Freshservice is a helpdesk ticketing solution. Hornbill's integrations with Freshservice enable the management of Freshservice tickets from Hornbill workflows.

Hornbill Service Manager

Hornbill's integrations with Service Manager enable the management of requests and services across multiple Hornbill instances.

Jira Service Desk

Jira Service Desk is a cloud-based ticketing system. Hornbill's integrations with Jira Service Desk enable the management of Jira customers and requests from Hornbill workflows.

RequestTracker

RequestTracker by Best Practical is a helpdesk/ticketing solution. Hornbill's integration with RequestTracker enable you to create, update, get information about and comment on tickets in RequestTracker from Hornbill workflows.

ServiceNow

ServiceNow is a Service Management Platform. Hornbill's integration with ServiceNow enable you to manage tickets in ServiceNow from Hornbill workflows.

Solarwinds Service Desk

Solarwinds Service Desk is a helpdesk ticketing solution. Hornbill's integration with Solarwinds Service Desk enable you to manage Solarwinds Changes, Incidents and Problems from Hornbill workflows.

Supportworks

Hornbill's integrations with Supportworks enable the management of Supportworks tickets from your Hornbill workflows.

ZenDesk

ZenDesk is a customer services ticketing solution. Hornbill's integration with ZenDesk enables the management of organizations, users and tickets from Hornbill workflows.

Procurement

intY Cascade

intY Cascade is a cloud-based software license subscription service. Hornbill's integrations with intY Cascade enables the management of subscriptions through the intY Cascade service from Hornbill workflows.

Vodafone VCO

Vodafone VCO lets you manage your company's mobile services and billing directly from your web browser. Hornbill's integration with Vodafone VCO enables the management of mobile device and connection orders from Hornbill workflows.

Productivity

Google

Google LLC is a technology company that specializes in Internet-related services and products. Hornbill's integrations with Google enable the management of Calendar, DNS queries, Documents, Drive file shares, Sheets, Translations and YouTube statistics from Hornbill workflows.

Google Workspace

Google Workspace is a collection of productivity and collaboration tools in the cloud. Hornbill's integrations with Google Workspace enable the management of Workspace Users and Groups from Hornbill workflows.

Hornbill Board Manager

Hornbill's integrations with Board Manager enable the management of boards and cards across multiple Hornbill instances.

Office 365

Office 365 is a productivity suite of applications and services in the cloud. Hornbill's integration with Office 365 enable the management of users, groups, calendars, and mail from Hornbill workflows.

Whatsapp

WhatsApp is a popular cross-platform messaging app that allows users to send text messages, photos, videos, documents, and make voice and video calls for free over the internet.

Project Management

ActiveCollab

ActiveCollab is a collaborative Project Management solution. Hornbill's integrations with ActiveCollab allows for the management of Projects, Tasks, Invoices and People in ActiveCollab from Hornbill workflows.

Airtable

Airtable is a collaborative Project Management solution. The Airtable integration operations for Hornbill allows you to manage bases, tables, fields, records and comments in Airtable.

Dell

Dell is a multinational technology company that designs, develops, manufactures, markets, sells, and supports information technology products and services. The Dell integration operations for Hornbill allows you to get warranty information regarding your Dell assets.

Hornbill Project Manager

Hornbill's integrations with Project Manager enable the management of the entire lifecycle of Projects across multiple Hornbill instances.

Notion

Notion is a collaborative workspace and document creation tool that allows users to organize notes, tasks, wikis and databases in a flexible and visual way.

Shortcut (formerly Clubhouse)

Shortcut is a cloud-based project management platform. Hornbill's integrations with Shortcut enables the management of Shortcut stories from Hornbill workflows.

Teamwork Projects

Teamwork Projects is a project management tool. Hornbill's integration with Teamwork Projects enable you to create project records from Hornbill workflows.

Remote Support

BeyondTrust Remote Support

BeyondTrust Remote Support is a remote support/desktop sharing platform. Hornbill's integrations with BeyondTrust Remote Support enables the creation of remote sessions from Hornbill workflows.

TeamViewer

TeamViewer is a remote control and desktop sharing platform. Hornbill's integration with TeamViewer enable you to manage remote control sessions from Hornbill workflows.

Social Media

Buffer

Buffer is social media management platform. Hornbill's integration with Buffer enables the creation of social media updates from Hornbill workflows.

LinkedIn

LinkedIn is a social media platform for professionals. Hornbill's integrations with LinkedIn enables the management of companies and posts from Hornbill workflows.

X

X is an online news and social networking service. Hornbill's integration with X enables the management of Tweets from Hornbill workflows.

Software Development

Aha!

Aha! is a product roadmapping tool. Hornbill's integrations with Aha! allows for the management of Idea records and Idea Portal Users in Aha! from Hornbill workflows.

Azure DevOps Cloud

Azure DevOps is a Microsoft product that provides version control, reporting, requirements management, project management, automated builds, testing and release management capabilities. Hornbill's interations with Azure DevOps Cloud enable the management of Releases and Work Items in ypur DevOps environment.

Azure DevOps Server (formerly Team Foundation Server)

Azure DevOps Server is a collection of collaborative software development tools, deployed on-premise. Hornbill's integration with Azure DevOps Server enable the management of Releases and Work Items from Hornbill workflows.

GitHub

GitHub is a web-based hosting service for software development projects that use the Git revision control system. Hornbill's integrations with GitHub enable the management of Gists, Issues and Repositories from Hornbill workflows.

Jira (Cloud)

Jira is an agile project management and bug tracking product. Hornbill's integrations with Jira enable the management of Jira issues, watchers, and transitions from Hornbill workflows.

Jira (On Premise)

Jira is an agile project management and bug tracking product. Hornbill's integrations with Jira enable the management of Jira issues, watchers, and transitions from Hornbill workflows.

PivotalTracker

Pivotal Tracker is an agile project management tool for developers. Hornbill's integration with Pivotal Tracker enable the creation of new Stories in a Pivotal Tracker Project, or retrieve details about an existing Story from Hornbill workflows.

Roadmunk

Roadmunk is a cloud-based product roadmapping tool. Hornbill's integration with Roadmunk enable you to manage Ideas and Roadmaps from Hornbill workflows.

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