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Solarwinds Service Desk

Solarwinds Service Desk is a helpdesk ticketing solution. Hornbill's integration with Solarwinds Service Desk enable you to manage Solarwinds Changes, Incidents and Problems from Hornbill workflows.

This is a Premium Integration.

Cloud Automations

Changes

Operation	Description
Comment	Hornbill Integration method to add a comment against a SolarWinds Service Desk Change.
Create	Hornbill Integration method to create a SolarWinds Service Desk Change.
Get	Hornbill Integration method to retrieve information about a SolarWinds Service Desk Change.
Update	Hornbill Integration method to update a SolarWinds Service Desk Change.

Incidents

Operation	Description
Comment	Hornbill Integration method to add a comment against a SolarWinds Service Desk Incident.
Create	Hornbill Integration method to create a SolarWinds Service Desk Incident.
Get	Hornbill Integration method to retrieve information about a SolarWinds Service Desk Incident.
Update	Hornbill Integration method to update a SolarWinds Service Desk Incident.

Problems

Operation	Description
Comment	Hornbill Integration method to add a comment against a SolarWinds Service Desk Problem.
Create	Hornbill Integration method to create a SolarWinds Service Desk Problem.
Get	Hornbill Integration method to retrieve information about a SolarWinds Service Desk Problem.
Update	Hornbill Integration method to update a SolarWinds Service Desk Problem.

In This Document

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