Documentation

    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

The catalog did not load. Refresh the page to try again.

Loading…

How can we help?

{{docApp.searchError}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

 {{docApp.currentResultsSearchText}}  in {{docApp.searchFilterBySpecificBookTitle}}
Found {{docApp.searchResponse.totalResultsAvailable}} matches. Showing the top {{docApp.searchResponse.results ? docApp.searchResponse.results.length : 0}}. Use a more specific search to further narrow down the results.
No documentation pages match this search, so all content types are shown. Most matches are in {{docApp.searchDocTypeRescue.best.name}}.
There is no book with the ID "{{docApp.searchBookRescue.bid}}", so the book filter from this link was ignored and results from all books are shown.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

  • {{resultItem.title}} {{resultItem.matchedBy === 'semantic' ? 'semantic' : (resultItem.matchedBy === 'both' ? 'keyword + semantic' : 'keyword')}}

    {{resultItem.url}}

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

Solarwinds Service Desk

  • Article
  • 1 minutes to read
Logo for package Solarwinds Service Desk Solarwinds Service Desk is a helpdesk ticketing solution. Hornbill's integration with Solarwinds Service Desk enable you to manage Solarwinds Changes, Incidents and Problems from Hornbill workflows.
This is a Premium Integration.

Cloud Automations

Changes

OperationDescription
Comment Hornbill Integration method to add a comment against a SolarWinds Service Desk Change.
Create Hornbill Integration method to create a SolarWinds Service Desk Change.
Get Hornbill Integration method to retrieve information about a SolarWinds Service Desk Change.
Update Hornbill Integration method to update a SolarWinds Service Desk Change.

Incidents

OperationDescription
Comment Hornbill Integration method to add a comment against a SolarWinds Service Desk Incident.
Create Hornbill Integration method to create a SolarWinds Service Desk Incident.
Get Hornbill Integration method to retrieve information about a SolarWinds Service Desk Incident.
Update Hornbill Integration method to update a SolarWinds Service Desk Incident.

Problems

OperationDescription
Comment Hornbill Integration method to add a comment against a SolarWinds Service Desk Problem.
Create Hornbill Integration method to create a SolarWinds Service Desk Problem.
Get Hornbill Integration method to retrieve information about a SolarWinds Service Desk Problem.
Update Hornbill Integration method to update a SolarWinds Service Desk Problem.
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document