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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Freshservice

Logo for package Freshservice Freshservice is a helpdesk ticketing solution. Hornbill's integrations with Freshservice enable the management of Freshservice tickets from Hornbill workflows.
This is a Premium Integration.

Cloud Automations

Freshservice

OperationDescription
Create Ticket DEPRECATED - Use Freshservice > Tickets > Create instead

Tickets

OperationDescription
Add Note Adds a note to a ticket in Freshservice.
Add Task Adds a task to a ticket in Freshservice.
Create Creates a ticket in Freshservice.
Delete Deletes a ticket from Freshservice.
Get Returns information about a ticket in Freshservice.
Restore Restores a deleted ticket in Freshservice.
Update Updates a ticket in Freshservice.
In This Document