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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Freshdesk

Logo for package Freshdesk Freshdesk is a helpdesk ticketing solution. Hornbill's integrations with Freshdesk enable the management of Freshdesk companies and tickets from Hornbill workflows.
This is a Premium Integration.

Cloud Automations

companies

OperationDescription
createCompany Create a company in Freshdesk.
deleteCompany Delete a company in Freshdesk.
getCompany Retrieve a company from Freshdesk.
updateCompany Update a company in Freshdesk

tickets

OperationDescription
createTicket Create a ticket in Freshdesk.
deleteTicket Deletes a ticket from Freshdesk.
getTicket Retrieves a ticket from Freshdesk.
restoreTicket Restores a ticket in Freshdesk.
updateTicket Updates a ticket in Freshdesk.
In This Document