Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

Freshdesk

  • Article
  • 1 minutes to read
Freshdesk is a helpdesk ticketing solution. Hornbill's integrations with Freshdesk enable the management of Freshdesk companies and tickets from Hornbill workflows.
This is a Premium Integration.

Cloud Automations

companies

OperationDescription
createCompany Create a company in Freshdesk.
deleteCompany Delete a company in Freshdesk.
getCompany Retrieve a company from Freshdesk.
updateCompany Update a company in Freshdesk

tickets

OperationDescription
createTicket Create a ticket in Freshdesk.
deleteTicket Deletes a ticket from Freshdesk.
getTicket Retrieves a ticket from Freshdesk.
restoreTicket Restores a ticket in Freshdesk.
updateTicket Updates a ticket in Freshdesk.
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document