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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Jira Service Desk

Logo for package Jira Service Desk Jira Service Desk is a cloud-based ticketing system. Hornbill's integrations with Jira Service Desk enable the management of Jira customers and requests from Hornbill workflows.
This is a Premium Integration.

Cloud Automations

Customer

OperationDescription
Add To Organization Adds a Customer to an Organization in Jira Service Desk.
Add To Service Desk Adds a Customer to a Service Desk in Jira Service Desk.
Create Creates a new Customer in Jira Service Desk.
Get Retrieves information about a Service Desk Customer using their email address in Jira Service Desk.

Request

OperationDescription
Add Comment Creates a new comment against a Request in Jira Service Desk.
Create Creates a new Request in Jira Service Desk. See the Jira Service Desk API documentation for more details: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-post
Get Retrieves details about a Request in Jira Service Desk.
In This Document