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Jira Service Desk

Jira Service Desk is a cloud-based ticketing system. Hornbill's integrations with Jira Service Desk enable the management of Jira customers and requests from Hornbill workflows.

This is a Premium Integration.

Cloud Automations

Customer

Operation	Description
Add To Organization	Adds a Customer to an Organization in Jira Service Desk.
Add To Service Desk	Adds a Customer to a Service Desk in Jira Service Desk.
Create	Creates a new Customer in Jira Service Desk.
Get	Retrieves information about a Service Desk Customer using their email address in Jira Service Desk.

Request

Operation	Description
Add Comment	Creates a new comment against a Request in Jira Service Desk.
Create	Creates a new Request in Jira Service Desk. See the Jira Service Desk API documentation for more details: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-post
Get	Retrieves details about a Request in Jira Service Desk.

In This Document

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