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Hornbill Service Manager

Hornbill's integrations with Service Manager enable the management of requests and services across multiple Hornbill instances.

This is a Free Tier Integration.

Cloud Automations

Common

Operation	Description
Close Request	Close a request in Hornbill Service Manager
Get Request Custom Fields	Custom fields from a request in Service Manager
Get Request Details	Retrieves information about a request in Hornbill Service Manager
Get Change Request Fields	Retrieves Change Process specific fields
Get Incident Fields	Retrieves Incident specific fields
Get Known Error Fields	Retrieves known error specific fields
Get Problem Fields	Retrieves information about a request in Hornbill Service Manager
Get Release Fields	Retrieves known error specific fields
Update Change Request Fields	Updates fields against a request in Hornbill Service Manager
Update Known Error Fields	Updates fields against a request in Hornbill Service Manager
Update Problem Fields	Updates fields against a request in Hornbill Service Manager
Update Release Fields	Updates fields against a request in Hornbill Service Manager
Resolve Request	Resolve a request in Hornbill Service
Update Request Fields	Updates fields against a request in Hornbill Service Manager
Update Request Timeline	Update the timeline of a request in Hornbill Service Manager

Log New Request

Operation	Description
Log New Change Request	Log a new Change Request in Hornbill Service Manager.
Log New Incident	Log a new Incident in Hornbill Service Manager.
Log New Known Error	Log a new Known Error in Hornbill Service Manager.
Log New Problem	Log a new Problem in Hornbill Service Manager.
Log New Release	Log a new Change Request in Hornbill Service Manager.
Log New Service Request	Log a new Service Request in Hornbill Service Manager.

Services

Operation	Description
Subscribe Company to Service	Subscribe a Company to a Service in Hornbill Service Manager.
Subscribe Contact to Service	Subscribe a Contact to a Service in Hornbill Service Manager.
Subscribe Department to Service	Subscribe a Department to a Service in Hornbill Service Manager.
Subscribe Organization to Service	Subscribe an Organization to a Service in Hornbill Service Manager.
Subscribe Team to Service	Subscribe a Team to a Service in Hornbill Service Manager.
Subscribe User to Service	Subscribe a User to a Service in Hornbill Service Manager.
Unsubscribe Company from Service	Unsubscribe a Company from a Service in Hornbill Service Manager.
Unsubscribe Contact from Service	Unsubscribe a Contact from a Service in Hornbill Service Manager.
Unsubscribe Department from Service	Unsubscribe a Department from a Service in Hornbill Service Manager.
Unsubscribe Organization from Service	Unsubscribe an Organization from a Service in Hornbill Service Manager.
Unsubscribe Team from Service	Unsubscribe a Team from a Service in Hornbill Service Manager.
Unsubscribe User from Service	Unsubscribe a User from a Service in Hornbill Service Manager.

In This Document

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