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Hornbill Service Manager

Hornbill's integrations with Service Manager enable the management of requests and services across multiple Hornbill instances.

This is a Free Tier Integration.

Cloud Automations

Common

Operation	Description
Close Request	Close a request in Hornbill Service Manager
Get Request Custom Fields	Custom fields from a request in Service Manager
Get Request Details	Retrieves information about a request in Hornbill Service Manager
Request Type Specific
Resolve Request	Resolve a request in Hornbill Service
Update Request Fields	Updates fields against a request in Hornbill Service Manager
Update Request Timeline	Update the timeline of a request in Hornbill Service Manager

Log New Request

Operation	Description
Log New Change Request	Log a new Change Request in Hornbill Service Manager.
Log New Incident	Log a new Incident in Hornbill Service Manager.
Log New Known Error	Log a new Known Error in Hornbill Service Manager.
Log New Problem	Log a new Problem in Hornbill Service Manager.
Log New Release	Log a new Change Request in Hornbill Service Manager.
Log New Service Request	Log a new Service Request in Hornbill Service Manager.

Services

Operation	Description
Subscribe Company to Service	Subscribe a Company to a Service in Hornbill Service Manager.
Subscribe Contact to Service	Subscribe a Contact to a Service in Hornbill Service Manager.
Subscribe Department to Service	Subscribe a Department to a Service in Hornbill Service Manager.
Subscribe Organization to Service	Subscribe an Organization to a Service in Hornbill Service Manager.
Subscribe Team to Service	Subscribe a Team to a Service in Hornbill Service Manager.
Subscribe User to Service	Subscribe a User to a Service in Hornbill Service Manager.
Unsubscribe Company from Service	Unsubscribe a Company from a Service in Hornbill Service Manager.
Unsubscribe Contact from Service	Unsubscribe a Contact from a Service in Hornbill Service Manager.
Unsubscribe Department from Service	Unsubscribe a Department from a Service in Hornbill Service Manager.
Unsubscribe Organization from Service	Unsubscribe an Organization from a Service in Hornbill Service Manager.
Unsubscribe Team from Service	Unsubscribe a Team from a Service in Hornbill Service Manager.
Unsubscribe User from Service	Unsubscribe a User from a Service in Hornbill Service Manager.

In This Document

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