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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Hornbill Service Manager

  • Article
  • 2 minutes to read
Logo for package Hornbill Service Manager Hornbill's integrations with Service Manager enable the management of requests and services across multiple Hornbill instances.
This is a Free Tier Integration.

Cloud Automations

Common

OperationDescription
Close Request Close a request in Hornbill Service Manager
Get Request Custom Fields Custom fields from a request in Service Manager
Get Request Details Retrieves information about a request in Hornbill Service Manager
Get Change Request Fields Retrieves Change Process specific fields
Get Incident Fields Retrieves Incident specific fields
Get Known Error Fields Retrieves known error specific fields
Get Problem Fields Retrieves information about a request in Hornbill Service Manager
Get Release Fields Retrieves known error specific fields
Update Change Request Fields Updates fields against a request in Hornbill Service Manager
Update Known Error Fields Updates fields against a request in Hornbill Service Manager
Update Problem Fields Updates fields against a request in Hornbill Service Manager
Update Release Fields Updates fields against a request in Hornbill Service Manager
Resolve Request Resolve a request in Hornbill Service
Update Request Fields Updates fields against a request in Hornbill Service Manager
Update Request Timeline Update the timeline of a request in Hornbill Service Manager

Log New Request

OperationDescription
Log New Change Request Log a new Change Request in Hornbill Service Manager.
Log New Incident Log a new Incident in Hornbill Service Manager.
Log New Known Error Log a new Known Error in Hornbill Service Manager.
Log New Problem Log a new Problem in Hornbill Service Manager.
Log New Release Log a new Change Request in Hornbill Service Manager.
Log New Service Request Log a new Service Request in Hornbill Service Manager.

Services

OperationDescription
Subscribe Company to Service Subscribe a Company to a Service in Hornbill Service Manager.
Subscribe Contact to Service Subscribe a Contact to a Service in Hornbill Service Manager.
Subscribe Department to Service Subscribe a Department to a Service in Hornbill Service Manager.
Subscribe Organization to Service Subscribe an Organization to a Service in Hornbill Service Manager.
Subscribe Team to Service Subscribe a Team to a Service in Hornbill Service Manager.
Subscribe User to Service Subscribe a User to a Service in Hornbill Service Manager.
Unsubscribe Company from Service Unsubscribe a Company from a Service in Hornbill Service Manager.
Unsubscribe Contact from Service Unsubscribe a Contact from a Service in Hornbill Service Manager.
Unsubscribe Department from Service Unsubscribe a Department from a Service in Hornbill Service Manager.
Unsubscribe Organization from Service Unsubscribe an Organization from a Service in Hornbill Service Manager.
Unsubscribe Team from Service Unsubscribe a Team from a Service in Hornbill Service Manager.
Unsubscribe User from Service Unsubscribe a User from a Service in Hornbill Service Manager.
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