Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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RequestTracker

  • Article
  • 1 minutes to read
Logo for package RequestTracker RequestTracker by Best Practical is a helpdesk/ticketing solution. Hornbill's integration with RequestTracker enable you to create, update, get information about and comment on tickets in RequestTracker from Hornbill workflows.
This is a Premium Integration.

Cloud Automations

Tickets

OperationDescription
Add Comment Adds a comment against a Ticket in RequestTracker.
Create Creates a new Ticket in RequestTracker.
Get Retrieves details about a Ticket in RequestTracker.
Update Updates the details of a Ticket in RequestTracker.
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document