Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

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How can we help?

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RequestTracker

  • Article
  • 1 minutes to read
RequestTracker by Best Practical is a helpdesk/ticketing solution. Hornbill's integration with RequestTracker enable you to create, update, get information about and comment on tickets in RequestTracker from Hornbill workflows.
This is a Premium Integration.

Cloud Automations

Tickets

OperationDescription
Add Comment Adds a comment against a Ticket in RequestTracker.
Create Creates a new Ticket in RequestTracker.
Get Retrieves details about a Ticket in RequestTracker.
Update Updates the details of a Ticket in RequestTracker.
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document