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Supportworks

Hornbill's integrations with Supportworks enable the management of Supportworks tickets from your Hornbill workflows.

This is a Free Tier Integration.

Cloud Automations

Analyst

Operation	Description
Accept Call	Accepts a Supportworks Call.
Assign Call	Assigns a Supportworks Call.
Cancel Call	Cancels a Supportworks Call.
Close Call	Closes a Supportworks Call.
Get Call Info	Retrieves information about a Supportworks Call.
Get Call SLA	Retrieves SLA information about a Supportworks Call.
Get Call Status	Retrieves the status of a Supportworks Call.
Hold Call	Holds a Supportworks Call.
Log Call	Logs a new Supportworks Call.
Offhold Call	Takes a Supportworks Call off hold.
Resolve Call	Resolves a Supportworks Call.
Update Call	Updates a Supportworks Call.

Customer

Operation	Description
Cancel Call	Cancels a Supportworks SelfService Call.
Log Call	Logs a Supportworks SelfService Call.
Update Call	Updates a Supportworks SelfService Call.

In This Document

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