Documentation

This is taking longer than usual. If nothing appears, refresh the page.

Documentation

    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

The catalog did not load. Refresh the page to try again.

Loading…

How can we help?

{{docApp.searchError}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

 {{docApp.currentResultsSearchText}}  in {{docApp.searchFilterBySpecificBookTitle}}
Found {{docApp.searchResponse.totalResultsAvailable}} matches. Showing the top {{docApp.searchResponse.results ? docApp.searchResponse.results.length : 0}}. Use a more specific search to further narrow down the results.
No documentation pages match this search, so all content types are shown. Most matches are in {{docApp.searchDocTypeRescue.best.name}}.
There is no book with the ID "{{docApp.searchBookRescue.bid}}", so the book filter from this link was ignored and results from all books are shown.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

  • {{resultItem.title}} {{resultItem.matchedBy === 'semantic' ? 'semantic' : (resultItem.matchedBy === 'both' ? 'keyword + semantic' : 'keyword')}}

    {{resultItem.url}}

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

Supportworks

  • Article
  • 1 minutes to read
Logo for package Supportworks Hornbill's integrations with Supportworks enable the management of Supportworks tickets from your Hornbill workflows.
This is a Free Tier Integration.

Cloud Automations

Analyst

OperationDescription
Accept Call Accepts a Supportworks Call.
Assign Call Assigns a Supportworks Call.
Cancel Call Cancels a Supportworks Call.
Close Call Closes a Supportworks Call.
Get Call Info Retrieves information about a Supportworks Call.
Get Call SLA Retrieves SLA information about a Supportworks Call.
Get Call Status Retrieves the status of a Supportworks Call.
Hold Call Holds a Supportworks Call.
Log Call Logs a new Supportworks Call.
Offhold Call Takes a Supportworks Call off hold.
Resolve Call Resolves a Supportworks Call.
Update Call Updates a Supportworks Call.

Customer

OperationDescription
Cancel Call Cancels a Supportworks SelfService Call.
Log Call Logs a Supportworks SelfService Call.
Update Call Updates a Supportworks SelfService Call.
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document