Documentation

    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

The catalog did not load. Refresh the page to try again.

Loading…

How can we help?

{{docApp.searchError}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

 {{docApp.currentResultsSearchText}}  in {{docApp.searchFilterBySpecificBookTitle}}
Found {{docApp.searchResponse.totalResultsAvailable}} matches. Showing the top {{docApp.searchResponse.results ? docApp.searchResponse.results.length : 0}}. Use a more specific search to further narrow down the results.
No documentation pages match this search, so all content types are shown. Most matches are in {{docApp.searchDocTypeRescue.best.name}}.
There is no book with the ID "{{docApp.searchBookRescue.bid}}", so the book filter from this link was ignored and results from all books are shown.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

  • {{resultItem.title}} {{resultItem.matchedBy === 'semantic' ? 'semantic' : (resultItem.matchedBy === 'both' ? 'keyword + semantic' : 'keyword')}}

    {{resultItem.url}}

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

Dynamics 365

  • Article
  • 1 minutes to read
Logo for package Dynamics 365 Dynamics 365 is a cloud-based Customer Relation Managment service operated by Microsoft. Hornbill's integrations with Dynamics 365 enable the automation of Accounts, Cases and Contacts management within Microsoft Dynamics 365.
This is a Premium Integration.

Cloud Automations

Accounts

OperationDescription
Create This operation will create an Account within Microsoft Dynamics 365
Delete This operation will Delete the Acccount Selected.
Get This operation will return the details of the Account searched.
Update This operation will Update an Account within Microsoft Dynamics 365

Cases

OperationDescription
Create This operation will Create a Case within Dynamics 365.
Delete This operation will delete the Case specified.
Get This operation will return the details of the Case searched.
Update This operation will Update a Case within Microsoft Dynamics 365

Contacts

OperationDescription
Create This operation will Create a Contact.
Delete This operation will Delete the Contact specfied.
Get This operation will return the details of the Contact searched.
Update This operation will Update a Contact.
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document