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ZenDesk

ZenDesk is a customer services ticketing solution. Hornbill's integration with ZenDesk enables the management of organizations, users and tickets from Hornbill workflows.

This is a Premium Integration.

Cloud Automations

Organizations

Operation	Description
Org Create	Creates an organization record against a Zendesk instance.
Org Delete	Deletes an organization record from a Zendesk instance.
Org Update	Updates an organization record on a Zendesk instance.

Tickets

Operation	Description
Ticket Create	Creates a ticket on a Zendesk instance.
Ticket Delete	Deletes a ticket from a Zendesk instance.
Ticket Get Last Comment	Retrieves the last comment from a Zendesk ticket.
Ticket Get	Retrieves information about a Zendesk ticket.
Ticket Update	Updates field values against a Zendesk ticket.

Users

Operation	Description
Agent Create	Creates a new agent user record in Zendesk.
End User Create	Creates a new end user record in Zendesk.
User Create or Update	Creates or updates a user record in Zendesk.
User Create	Creates a new user record in Zendesk.
User Delete	Deletes a user record from Zendesk.
User Get Details	Retrieves details about a Zendesk user
User Update	Updates a user record in Zendesk.

In This Document

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