Documentation

    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

The catalog did not load. Refresh the page to try again.

Loading…

How can we help?

{{docApp.searchError}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

 {{docApp.currentResultsSearchText}}  in {{docApp.searchFilterBySpecificBookTitle}}
Found {{docApp.searchResponse.totalResultsAvailable}} matches. Showing the top {{docApp.searchResponse.results ? docApp.searchResponse.results.length : 0}}. Use a more specific search to further narrow down the results.
No documentation pages match this search, so all content types are shown. Most matches are in {{docApp.searchDocTypeRescue.best.name}}.
There is no book with the ID "{{docApp.searchBookRescue.bid}}", so the book filter from this link was ignored and results from all books are shown.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

  • {{resultItem.title}} {{resultItem.matchedBy === 'semantic' ? 'semantic' : (resultItem.matchedBy === 'both' ? 'keyword + semantic' : 'keyword')}}

    {{resultItem.url}}

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

ZenDesk

  • Article
  • 1 minutes to read
Logo for package ZenDesk ZenDesk is a customer services ticketing solution. Hornbill's integration with ZenDesk enables the management of organizations, users and tickets from Hornbill workflows.
This is a Premium Integration.

Cloud Automations

Organizations

OperationDescription
Org Create Creates an organization record against a Zendesk instance.
Org Delete Deletes an organization record from a Zendesk instance.
Org Update Updates an organization record on a Zendesk instance.

Tickets

OperationDescription
Ticket Create Creates a ticket on a Zendesk instance.
Ticket Delete Deletes a ticket from a Zendesk instance.
Ticket Get Last Comment Retrieves the last comment from a Zendesk ticket.
Ticket Get Retrieves information about a Zendesk ticket.
Ticket Update Updates field values against a Zendesk ticket.

Users

OperationDescription
Agent Create Creates a new agent user record in Zendesk.
End User Create Creates a new end user record in Zendesk.
User Create or Update Creates or updates a user record in Zendesk.
User Create Creates a new user record in Zendesk.
User Delete Deletes a user record from Zendesk.
User Get Details Retrieves details about a Zendesk user
User Update Updates a user record in Zendesk.
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document