Documentation

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INDEX

Documentation Library

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What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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PagerDuty

PagerDuty is an on-call management and alerting service. Hornbill's integration with PagerDuty enable the management of Incidents and Users from Hornbill workflows.
This is a Premium Integration.

Cloud Automations

Incidents

OperationDescription
Create Note Hornbill Cloud Automation to add a note to a PagerDuty Incident.
Create Status Update Hornbill Cloud Automation to add a status update message to a PagerDuty Incident.
Create Hornbill Cloud Automation to create a new PagerDuty Incident.
Get Hornbill Cloud Automation to return details about a PagerDuty Incident.
Snooze Hornbill Cloud Automation to snooze a PagerDuty Incident.
Update Hornbill Cloud Automation to update a PagerDuty Incident.

Users

OperationDescription
Add Contact Method Hornbill Cloud Automation to create a contact method for a PagerDuty user.
Add To Team Hornbill Cloud Automation to add a user to a team on PagerDuty.
Create Hornbill Cloud Automation to create a new PagerDuty user.
Delete Hornbill Cloud Automation to delete a PagerDuty user.
Get Hornbill Cloud Automation to return details about a PagerDuty user.
Remove Contact Method Hornbill Cloud Automation to remove a contact method from a PagerDuty user.
Remove From Team Hornbill Cloud Automation to remove a user from a team on PagerDuty.
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