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Entity APIs - Requests

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  • 1 minutes to read
API Description
assign This operation assigns a Request to a team or a team member.
attachFileFromSession This operation attaches a file from the WebDAV session folder to a Request. This operation is only called after a file has been uploaded to WebDAV.
cancelRequest This operation cancels a Request.
closeRequest This operation updates the status of a Request to closed.
escalateRequest This operation escalates a Request with a new Priority.
getRequestRecord This operation returns the details of a Request and , optionally, the related entities
logRequest This operation creates a new Request using the supplied information.
resolveRequest This operation resolves a Request.
smUpdateStatus This flowcode is used to update the Status of a request and optionally update the Sub-status. You can choose whether to update the timeline, set the visibility of the timeline post and choose to set an indefinite or fixed off-hold time if updating the request status to 'On Hold'
smUpdateSubstatus This flowcode validates and updates a request sub-status
update Update the primary and extended fields of a request
updateReqTimeline This operation posts an update to a Request's Timeline.
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