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Operation Information
- Application Reference:
com.hornbill.servicemanager - Scope:
Entity - Requests - Class:
Entity - Required Privilege Level:
guest - Required Rights: none
Description
This operation posts an update to a Request's Timeline.
Request Parameters
The updateReqTimeline API takes the following input parameters. It is important to note that the parameters must satisfy the requirement of the input validation checks.
| Name | Type | Required | Description |
|---|---|---|---|
requestId |
xs:string |
Yes | This parameter must be set with the Id of a Request. |
action |
xs:string |
No | This parameter is deprecated. |
source |
xs:string |
No | This parameter is deprecated. |
content |
xs:string |
Yes | This parameter must be set with the content of the Timeline entry. |
extra |
xs:string |
No | A JSON structure representing additional content for the Timeline entry. |
visibility |
xs:string |
No | This parameter must be set with the visibility of the Timeline entry. The options are public, trustedGuest, colleague, manager and owner. |
imageUrl |
xs:string |
No | This parameter can be set with the URL of an image that is associated to the Timeline entry. |
activityType |
xs:string |
No | This parameter can be set with activity type that is associated to the Timeline entry. For example, "System" is used for generic updates. |
skipBpm |
xs:boolean |
No | This parameter determines whether the Request's process is resumed following the Timeline update. By default, this parameter is set to "false". |
Response Parameters
| Name | Type | Description |
|---|---|---|
outcome |
xs:string |
This parameter is set with the outcome of the operation. The options are "success" and "failure". |
activityId |
xs:string |
This parameter is set with the activity Id that is generated after posting a new Timeline entry. |
exceptionName |
xs:string |
This parameter captures any validation errors. The options are "failedTimelinePost" and "failedTimelineImagePost". |
exceptionDescription |
xs:string |
This parameter will be set with an exception's description, thrown by an API. |
Code Examples
curl -X POST 'https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Requests' \
-H 'Authorization: ESP-APIKEY yourHornbillAPIKey' \
-H 'Content-Type: application/json' \
-d '{"@service":"apps/com.hornbill.servicemanager/Requests","@method":"updateReqTimeline","params":{"requestId":"xs:string","action":"xs:string","source":"xs:string","content":"xs:string","extra":"xs:string","visibility":"xs:string","imageUrl":"xs:string","activityType":"xs:string","skipBpm":false}}'
package main
import (
"fmt"
apiLib "github.com/hornbill/goApiLib"
)
func main() {
hornbillAPI := apiLib.NewXmlmcInstance("yourinstanceid")
hornbillAPI.SetAPIKey("yourHornbillAPIKey")
hornbillAPI.SetJSONResponse(true)
hornbillAPI.SetParam("requestId", "xs:string")
hornbillAPI.SetParam("action", "xs:string")
hornbillAPI.SetParam("source", "xs:string")
hornbillAPI.SetParam("content", "xs:string")
hornbillAPI.SetParam("extra", "xs:string")
hornbillAPI.SetParam("visibility", "xs:string")
hornbillAPI.SetParam("imageUrl", "xs:string")
hornbillAPI.SetParam("activityType", "xs:string")
hornbillAPI.SetParam("skipBpm", "xs:boolean")
responseBody, apiError := hornbillAPI.Invoke("apps/com.hornbill.servicemanager/Requests", "updateReqTimeline")
if apiError != nil {
fmt.Println(apiError)
return
}
fmt.Println(responseBody)
}
const endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Requests";
const payload = {
"@service": "apps/com.hornbill.servicemanager/Requests",
"@method": "updateReqTimeline",
"params": {
"requestId": "xs:string",
"action": "xs:string",
"source": "xs:string",
"content": "xs:string",
"extra": "xs:string",
"visibility": "xs:string",
"imageUrl": "xs:string",
"activityType": "xs:string",
"skipBpm": false
}
};
fetch(endpoint, {
method: 'POST',
headers: {
"Authorization": "ESP-APIKEY yourHornbillAPIKey"
},
body: JSON.stringify(payload)
}).then(res => res.json())
.then(res => console.log(res));
const axios = require('axios');
const endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Requests";
const payload = {
"@service": "apps/com.hornbill.servicemanager/Requests",
"@method": "updateReqTimeline",
"params": {
"requestId": "xs:string",
"action": "xs:string",
"source": "xs:string",
"content": "xs:string",
"extra": "xs:string",
"visibility": "xs:string",
"imageUrl": "xs:string",
"activityType": "xs:string",
"skipBpm": false
}
};
const axiosConfig = {
headers: {
"Authorization": "ESP-APIKEY yourHornbillAPIKey"
}
};
axios.post(endpoint, payload, axiosConfig)
.then((res) => {
console.log("RESPONSE RECEIVED: ", res);
})
.catch((err) => {
console.log("AXIOS ERROR: ", err);
})
$endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Requests";
$payload = (object) [
'@service' => 'apps/com.hornbill.servicemanager/Requests',
'@method' => 'updateReqTimeline',
'params' => (object) [
'requestId' => 'xs:string',
'action' => 'xs:string',
'source' => 'xs:string',
'content' => 'xs:string',
'extra' => 'xs:string',
'visibility' => 'xs:string',
'imageUrl' => 'xs:string',
'activityType' => 'xs:string',
'skipBpm' => 'xs:boolean',
]
];
$headers = [
'Authorization: ESP-APIKEY yourHornbillAPIKey',
'Content-Type: application/json'
];
$curl = curl_init($url);
curl_setopt($curl, CURLOPT_URL, $endpoint);
curl_setopt($curl, CURLOPT_POST, true);
curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
curl_setopt($curl, CURLOPT_POSTFIELDS, json_encode($payload));
curl_setopt($curl, CURLOPT_HTTPHEADER, $headers);
$resp = curl_exec($curl);
curl_close($curl);
echo $resp;
$Endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Requests"
$Body = @{
"@service" = "apps/com.hornbill.servicemanager/Requests"
"@method" = "updateReqTimeline"
params = @{
requestId = "xs:string"
action = "xs:string"
source = "xs:string"
content = "xs:string"
extra = "xs:string"
visibility = "xs:string"
imageUrl = "xs:string"
activityType = "xs:string"
skipBpm = "xs:boolean"
}
}
$Header = @{
"Authorization" = "ESP-APIKEY yourHornbillAPIKey"
}
$Parameters = @{
Method = "POST"
Uri = $Endpoint
Headers = $Header
Body = ($Body | ConvertTo-Json)
ContentType = "application/json"
}
Invoke-RestMethod @Parameters
import requests
import json
endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Requests"
headers = {
"Authorization": "ESP-APIKEY yourHornbillAPIKey"
}
payload={
"@service":"apps/com.hornbill.servicemanager/Requests",
"@method":"updateReqTimeline",
"params":{
"requestId":"xs:string",
"action":"xs:string",
"source":"xs:string",
"content":"xs:string",
"extra":"xs:string",
"visibility":"xs:string",
"imageUrl":"xs:string",
"activityType":"xs:string",
"skipBpm":"xs:boolean",
},
}
response = requests.request("POST", endpoint, json=payload, headers=headers)
print(response.text)
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