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Entity API / escalateRequest
- Article
- 3 minutes to read
Operation Information
- Application Reference:
com.hornbill.servicemanager - Scope:
Entity - Requests - Class:
Entity - Required Privilege Level:
guest - Required Rights: none
Description
This operation escalates a Request with a new Priority.
Request Parameters
The escalateRequest API takes the following input parameters.
Note
When sending a JSON request payload to the API, the order of parameters is not significant. However, for XML request payloads, parameters must be provided in the exact order specified in this documentation to comply with input validation requirements.
| Name | Type | Required | Description |
|---|---|---|---|
requestId |
xs:string |
Yes | ID of the request |
priorityId |
xs:unsignedInt |
Yes | ID of the priority |
priorityName |
xs:string |
No | Name of the priority. (DEPRECATED: The system ignores this input. The system resolves the priority name automatically based on the value provided for priorityId input.) |
escalationNote |
xs:string |
No | Escalation note |
updateTimelineInputs |
xs:string |
No | A JSON formatted string, containing information that will be used to update the Request Timeline. This includes activityType, updateText, source, postType and visibility. |
Response Parameters
| Name | Type | Description |
|---|---|---|
activityId |
xs:string |
The activityId of the post to the activity stream. |
exceptionName |
xs:string |
Error name when Request fails to be escalated |
exceptionDescription |
xs:string |
Error description when Request fails to be escalated |
Code Examples
curl -X POST 'https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Requests' \
-H 'Authorization: ESP-APIKEY yourHornbillAPIKey' \
-H 'Content-Type: application/json' \
-d '{"@service":"apps/com.hornbill.servicemanager/Requests","@method":"escalateRequest","params":{"requestId":"xs:string","priorityId":"xs:unsignedInt","priorityName":"xs:string","escalationNote":"xs:string","updateTimelineInputs":"xs:string"}}'
package main
import (
"fmt"
apiLib "github.com/hornbill/goApiLib"
)
func main() {
hornbillAPI := apiLib.NewXmlmcInstance("yourinstanceid")
hornbillAPI.SetAPIKey("yourHornbillAPIKey")
hornbillAPI.SetJSONResponse(true)
hornbillAPI.SetParam("requestId", "xs:string")
hornbillAPI.SetParam("priorityId", "xs:unsignedInt")
hornbillAPI.SetParam("priorityName", "xs:string")
hornbillAPI.SetParam("escalationNote", "xs:string")
hornbillAPI.SetParam("updateTimelineInputs", "xs:string")
responseBody, apiError := hornbillAPI.Invoke("apps/com.hornbill.servicemanager/Requests", "escalateRequest")
if apiError != nil {
fmt.Println(apiError)
return
}
fmt.Println(responseBody)
}
const endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Requests";
const payload = {
"@service": "apps/com.hornbill.servicemanager/Requests",
"@method": "escalateRequest",
"params": {
"requestId": "xs:string",
"priorityId": "xs:unsignedInt",
"priorityName": "xs:string",
"escalationNote": "xs:string",
"updateTimelineInputs": "xs:string"
}
};
fetch(endpoint, {
method: 'POST',
headers: {
"Authorization": "ESP-APIKEY yourHornbillAPIKey"
},
body: JSON.stringify(payload)
}).then(res => res.json())
.then(res => console.log(res));
const axios = require('axios');
const endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Requests";
const payload = {
"@service": "apps/com.hornbill.servicemanager/Requests",
"@method": "escalateRequest",
"params": {
"requestId": "xs:string",
"priorityId": "xs:unsignedInt",
"priorityName": "xs:string",
"escalationNote": "xs:string",
"updateTimelineInputs": "xs:string"
}
};
const axiosConfig = {
headers: {
"Authorization": "ESP-APIKEY yourHornbillAPIKey"
}
};
axios.post(endpoint, payload, axiosConfig)
.then((res) => {
console.log("RESPONSE RECEIVED: ", res);
})
.catch((err) => {
console.log("AXIOS ERROR: ", err);
})
$endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Requests";
$payload = (object) [
'@service' => 'apps/com.hornbill.servicemanager/Requests',
'@method' => 'escalateRequest',
'params' => (object) [
'requestId' => 'xs:string',
'priorityId' => 'xs:unsignedInt',
'priorityName' => 'xs:string',
'escalationNote' => 'xs:string',
'updateTimelineInputs' => 'xs:string',
]
];
$headers = [
'Authorization: ESP-APIKEY yourHornbillAPIKey',
'Content-Type: application/json'
];
$curl = curl_init($url);
curl_setopt($curl, CURLOPT_URL, $endpoint);
curl_setopt($curl, CURLOPT_POST, true);
curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
curl_setopt($curl, CURLOPT_POSTFIELDS, json_encode($payload));
curl_setopt($curl, CURLOPT_HTTPHEADER, $headers);
$resp = curl_exec($curl);
curl_close($curl);
echo $resp;
$Endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Requests"
$Body = @{
"@service" = "apps/com.hornbill.servicemanager/Requests"
"@method" = "escalateRequest"
params = @{
requestId = "xs:string"
priorityId = "xs:unsignedInt"
priorityName = "xs:string"
escalationNote = "xs:string"
updateTimelineInputs = "xs:string"
}
}
$Header = @{
"Authorization" = "ESP-APIKEY yourHornbillAPIKey"
}
$Parameters = @{
Method = "POST"
Uri = $Endpoint
Headers = $Header
Body = ($Body | ConvertTo-Json)
ContentType = "application/json"
}
Invoke-RestMethod @Parameters
import requests
import json
endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Requests"
headers = {
"Authorization": "ESP-APIKEY yourHornbillAPIKey"
}
payload={
"@service":"apps/com.hornbill.servicemanager/Requests",
"@method":"escalateRequest",
"params":{
"requestId":"xs:string",
"priorityId":"xs:unsignedInt",
"priorityName":"xs:string",
"escalationNote":"xs:string",
"updateTimelineInputs":"xs:string",
},
}
response = requests.request("POST", endpoint, json=payload, headers=headers)
print(response.text)
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