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Employee Portal widgets

With Service Manager installed, there are several Employee Portal widgets that are included to enhance the user’s experience with information and tools specific to Service Manager.

Before you begin

Accessing the Service Manager widgets

  1. View the Employee Portal using the My Company menu item under the Home option in the left-hand vertical menu bar.
  2. Navigate to the page where the Service Manager widget will be added.
  3. Enter Design Mode.
  4. Expand the Add Widgets section in the right-hand Page Details panel.
  5. Select Service Manager from the dropdown of available apps.

Add Service Manager Widgets

Available widgets

  • Average Rating widget: The average star rating widget collects data from all of the requests from all services and displays an average overall rating. These requests will have been closed and the customers will have provided a star rating.
  • My Assets widget: The My Assets widget is an Employee Portal widget that gives users a quick view of assets that they use.
  • Service Availability widget: Collects availability data from the selected service and displays the availability over the previous X number of days.

Search widget

The Search widget provides a unified search for users to find information on services, FAQs, service requests, known issues, the user’s active requests, and knowledge articles.

Search Widget

Configure

  • Filter by Service Domain. Select a single service domain that the search will apply to.
  • Filter by Types. You can limit the search to only selected types of records.
    • Service
    • FAQ
    • Service Request
    • Known Issues
    • My Service Requests
    • Articles

Knowledge base articles

This widget presents a list of knowledge base articles that are available to the user. A search and knowledge base filter allows the user to find a particular article. The search is based on the article’s name. Clicking on an article in the list will open the full article in the Knowledge browser.

Knowledge Article Widget

Configure

  • Knowledge Bases. From the list, select which knowledge bases will be included when searched.
  • Knowledge Base Article Types. From the list, select which knowledge types can be used to control the types of knowledge articles that will be searched.
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