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Employee Portal widgets

With Service Manager installed, there are serveral Employee Portal widgets that are included to enhance the user’s experience with Service Manager specific information and tools.

Before you begin

Accessing the Service Manager widgets

  1. View the Employee Portal using the My Company menu item under the Home option in the left-hand verticle menu bar.
  2. Navigate to the page where the Service Manager widget will be added.
  3. Enter Design Mode.
  4. Expand the Add Widgets section in the right hand Page Details panel.
  5. Select Service Manager from the dropdown of available apps.

Add Service Manager Widgets

Average Rating

The average star rating widget collects data from all of the requests from all services and displays an average overall rating. These requests will have been closed and the customers will have provided a star rating.

Average Rating

Configure

  • Filter by Service Domain. If the widget is being placed on a page for a specific domain, you can add the domain name to only show the average feedback for that domain.
  • Last X days. By default, the widget will show the average for all historical feedback. Optionally you can select 30, 60, 90, or 120 days of data to be displayed. The selected number of days will be displayed in the widget.

Tip

This widget is best displayed using a single column.

Service Availability

The service availabilty widget collects data from the selected service and displays the availability over the previous X number of days.

Service Availability

Configure

  • Service ID. The adding of a service ID is required for the widget to show any information. Only one service can be displayed per widget.
  • Last X days. By default, the widget will show all the historical availability data. Optionally you can select 30, 60, 90, or 120 days of data to be displayed. The selected number of days will be displayed in the widget.

Tip

This widget is best displayed using a single column.

Requests

The Requests widget provides a list of requests that have been raised either by the user or for the user. In addition to their requests, there are options to view requests that they are connected with, or requests that their managed staff have raised.

Request Widget

Knowledge base articles

This widget presents a list of knowledge base articles that are available to the user. A search and knowledge base filter allows the user to find a particular article. The search is based on the article’s name. Clicking on an article in the list will open the full article in the Knowledge Browser.

Knowledge Article Widget

Configure

  • Knowledge Bases. A list of selectable knowledges allows you to select which knowledge bases will be included when searched.
  • Knowledge Base Article Types. A list of selectable knowledge types can be used to control the types of knowledge articles that will be searched.
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