Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Employee Portal widgets

With Service Manager installed, there are several Employee Portal widgets that are included to enhance the user’s experience with information and tools specific to Service Manager.

Before you begin

Accessing the Service Manager widgets

  1. View the Employee Portal using the My Company menu item under the Home option in the left-hand vertical menu bar.
  2. Navigate to the page where the Service Manager widget will be added.
  3. Enter Design Mode.
  4. Expand the Add Widgets section in the right-hand Page Details panel.
  5. Select Service Manager from the dropdown of available apps.

Add Service Manager Widgets

Available widgets

  • Average Rating widget: The average star rating widget collects data from all of the requests from all services and displays an average overall rating. These requests will have been closed and the customers will have provided a star rating.
  • Service Availability widget: Collects availability data from the selected service and displays the availability over the previous X number of days.
  • Requests widget: The Requests widget is an Employee Portal widget that gives users a quick view of their active requests and allows them to open the request details page.
  • Knowledge base articles widget: The Knowledge Articles widget lets Employee Portal users search and open published knowledge articles that are available to them. It can be configured to include selected knowledge bases and selected article types.
  • Search widget: The Search widget provides a unified search for users to find information on services, FAQs, service requests, known issues, the user’s active requests, and knowledge articles.
  • My Assets widget: The My Assets widget is an Employee Portal widget that gives users a quick view of assets that they use.
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