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How assets are structured

Note

This article is new, to support the preview release of the new Asset Management and its new UI. You can find documentation for the legacy UI here.

With Asset Management in Hornbill Service Manager, every asset is part of an asset type, and those asset types are organized into asset categories. In the data tables behind the scenes, each asset type is part of an asset class. Asset category names can resemble class names. But, when setting up the management of your assets, it’s the asset categories — and the ability to create your own categories — that give you the flexibility to create what’s best for your organization’s needs.

Asset Structure

Asset classes

Asset classes are predefined and fixed. You cannot modify asset classes. Think of asset classes as templates that provide the data fields for common IT assets. Each asset class has a set of available attributes that can be hidden or made available to each of the various asset types you create. By hiding attributes you don’t need, you ensure that only the relevant information is visible in your asset records.

When creating a new asset type, you must choose a class. This is because the class chosen dictates which attributes (data fields from the template) are available to populate when adding your individual assets beneath an asset type.

Hornbill’s asset classes are the following:

Tip

To view each asset class’s attributes and other information (e.g. for use when importing asset data), click the links above to go to the relevant pages in the Service Manager Database Schema Reference.

Asset types

Default asset types for each asset class are provided for your use.

You can create any additional asset type to sit within an asset class. You can configure an asset type to use all the asset attributes, or only the ones relevant to your organization’s needs.

When defining the asset type, you can also specify which of the asset attributes are mandatory; this means they must be populated when creating an asset of this asset type.

Asset categories

Asset categories are for organizing and grouping asset types. Unlike asset classes, asset categories are customizable. Because you are the one to create the categories to group your asset types, it’s you who controls how and where your assets are displayed.

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