Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

Asset management

Note

This article is new, to support the preview release of the new Asset Management and its new UI. You can find documentation for the legacy UI here.

Asset management involves the capturing and detailing of information for the assets within your organization. This includes tracking the ownership, costs, relationships, and life cycle of assets to support strategic decision-making for the IT environment.

Asset Management in Hornbill Service Manager gives you the flexibility to configure your implementation to best suit your organization’s use case for managing asset records. You can record detailed hardware and software inventory information useful to IT when supporting the users of the assets, and when making decisions about purchases and redistribution.

The assets in Asset Management form the foundation of a Configuration Management Database (CMDB). Assets can be used as part of Incident, Problem, and Change processes to assist in incident classification, impact analysis, and change planning.

Asset categories allow you to group your asset types in a customizable way. Users navigate assets by category.

Roles

The following roles give rights to Asset Management in Service Manager:

Role Description
Asset Management User This role includes rights to define and edit assets as well as to add detailed asset information.
Asset Management Admin This role provides all the capabilities of the Asset Management User role, with additional rights to define and edit asset types and asset categories.
Asset Manager This role should be granted to asset managers for task/activity assignment in Hornbill workflows.
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document