Have questions about this site?

What is this site?

This website is Hornbill's new product documentation website and is currently under development.
It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
Please feel free to have a look around at any time.

Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

Community contribution will be facilitated, encouraged, and most welcome.
High quality documentation, will be kept up to date as rapidly as our products evolve.
Real-time content search and discovery.
Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
Documentation available in browser as well as printable/viewable as PDF on demand.
Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

We have taken the decision to publish and make available early, there is very little content at this time.
As and when we have completed/usable documentation, it will be published here.
We have a host of additional features we wish to add over time, so please watch this space.
We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

API	Description
chatbotCancelRequest	This operation cancels a request. For use with chatbot integrations.
chatbotGetAssets	This operation retrieves a list of assets owned by the defined user, and optionally used by & shared by. For use with chatbot integrations.
chatbotGetRecentRequests	This operation returns details about customers recent requests. For use with chatbot integrations.
chatbotGetRequestStatus	This operation returns basic details about a customers request. For use with chatbot integrations.
chatbotGetServiceBulletins	This operation returns published bulletins for services that teh user specified has access to. For use with chatbot integrations.
chatbotGetSimpleList	This operation retrieves a simple list as a JSON array. For use with chatbot integrations.
chatbotKnowledgeSearch	This operation is responsible for querying various entities via chatbot integrations, and returns relevant search results
chatbotLogRequest	This operation logs a new Incident or Service Request. For use with chatbot integrations.
chatbotSetMeToo	This operation sets or removes the Me Too flag against a published request. For use with chatbot integrations.
chatbotUpdateReqTimeline	This operation posts an update to a Request's Timeline. For use with chatbot integrations.