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Operation Information
- Application Reference:
com.hornbill.servicemanager - Scope:
Global - Class:
Application - Required Privilege Level:
user - Required Rights: Group H - executeSystemAPIs
Description
This operation cancels a request. For use with chatbot integrations.
Request Parameters
The chatbotCancelRequest API takes the following input parameters. It is important to note that the parameters must satisfy the requirement of the input validation checks.
| Name | Type | Required | Description |
|---|---|---|---|
requestId |
xs:string |
Yes | This parameter must be set with the Id of a Request. |
userId |
xs:string |
Yes | This parameter must be set with the Id of the chatbot session user. |
reason |
xs:string |
Yes | Reason for cancelling the request. See Simple List for options: CancellationReasons |
comment |
xs:string |
No | Comment provided by the user when cancelling the request |
Response Parameters
| Name | Type | Description |
|---|---|---|
outcome |
xs:string |
This parameter is set with the outcome of the operation. The options are "success" and "failure". |
error |
xs:string |
This parameter is set with validation errors. |
Code Examples
curl -X POST 'https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager' \
-H 'Authorization: ESP-APIKEY yourHornbillAPIKey' \
-H 'Content-Type: application/json' \
-d '{"@service":"apps/com.hornbill.servicemanager","@method":"chatbotCancelRequest","params":{"requestId":"xs:string","userId":"xs:string","reason":"xs:string","comment":"xs:string"}}'
package main
import (
"fmt"
apiLib "github.com/hornbill/goApiLib"
)
func main() {
hornbillAPI := apiLib.NewXmlmcInstance("yourinstanceid")
hornbillAPI.SetAPIKey("yourHornbillAPIKey")
hornbillAPI.SetJSONResponse(true)
hornbillAPI.SetParam("requestId", "xs:string")
hornbillAPI.SetParam("userId", "xs:string")
hornbillAPI.SetParam("reason", "xs:string")
hornbillAPI.SetParam("comment", "xs:string")
responseBody, apiError := hornbillAPI.Invoke("apps/com.hornbill.servicemanager", "chatbotCancelRequest")
if apiError != nil {
fmt.Println(apiError)
return
}
fmt.Println(responseBody)
}
const endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager";
const payload = {
"@service": "apps/com.hornbill.servicemanager",
"@method": "chatbotCancelRequest",
"params": {
"requestId": "xs:string",
"userId": "xs:string",
"reason": "xs:string",
"comment": "xs:string"
}
};
fetch(endpoint, {
method: 'POST',
headers: {
"Authorization": "ESP-APIKEY yourHornbillAPIKey"
},
body: JSON.stringify(payload)
}).then(res => res.json())
.then(res => console.log(res));
const axios = require('axios');
const endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager";
const payload = {
"@service": "apps/com.hornbill.servicemanager",
"@method": "chatbotCancelRequest",
"params": {
"requestId": "xs:string",
"userId": "xs:string",
"reason": "xs:string",
"comment": "xs:string"
}
};
const axiosConfig = {
headers: {
"Authorization": "ESP-APIKEY yourHornbillAPIKey"
}
};
axios.post(endpoint, payload, axiosConfig)
.then((res) => {
console.log("RESPONSE RECEIVED: ", res);
})
.catch((err) => {
console.log("AXIOS ERROR: ", err);
})
$endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager";
$payload = (object) [
'@service' => 'apps/com.hornbill.servicemanager',
'@method' => 'chatbotCancelRequest',
'params' => (object) [
'requestId' => 'xs:string',
'userId' => 'xs:string',
'reason' => 'xs:string',
'comment' => 'xs:string',
]
];
$headers = [
'Authorization: ESP-APIKEY yourHornbillAPIKey',
'Content-Type: application/json'
];
$curl = curl_init($url);
curl_setopt($curl, CURLOPT_URL, $endpoint);
curl_setopt($curl, CURLOPT_POST, true);
curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
curl_setopt($curl, CURLOPT_POSTFIELDS, json_encode($payload));
curl_setopt($curl, CURLOPT_HTTPHEADER, $headers);
$resp = curl_exec($curl);
curl_close($curl);
echo $resp;
$Endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager"
$Body = @{
"@service" = "apps/com.hornbill.servicemanager"
"@method" = "chatbotCancelRequest"
params = @{
requestId = "xs:string"
userId = "xs:string"
reason = "xs:string"
comment = "xs:string"
}
}
$Header = @{
"Authorization" = "ESP-APIKEY yourHornbillAPIKey"
}
$Parameters = @{
Method = "POST"
Uri = $Endpoint
Headers = $Header
Body = ($Body | ConvertTo-Json)
ContentType = "application/json"
}
Invoke-RestMethod @Parameters
import requests
import json
endpoint = "https://api.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager"
headers = {
"Authorization": "ESP-APIKEY yourHornbillAPIKey"
}
payload={
"@service":"apps/com.hornbill.servicemanager",
"@method":"chatbotCancelRequest",
"params":{
"requestId":"xs:string",
"userId":"xs:string",
"reason":"xs:string",
"comment":"xs:string",
},
}
response = requests.request("POST", endpoint, json=payload, headers=headers)
print(response.text)
- Version {{docApp.book.version}}
- Node {{docApp.node}} / {{docApp.build}}
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