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Problems / Get

  • Article
  • 2 minutes to read

Operation Information

Hornbill Integration method to retrieve information about a SolarWinds Service Desk Problem.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Solarwinds Service Desk.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Solarwinds Service Desk in the Type pick list;
  • Give the Solarwinds Service Desk KeySafe key a Title (this is the name / identifier for the Solarwinds Service Desk account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
API Token string JSON Web API Token
EU boolean European-based customer

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Solarwinds Service Desk account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Problem ID problem_id number The ID of the SolarWinds Problem Yes None provided

Output Parameters

Display Name ID Type Description
Outcome outcome string The outcome of the operation - ok/fail
Error error string Any errors returned from the operation
ID id number The ID
Number number number The number
Name name string The name
Description description string A short description
State state string The state
Priority priority string The current priority
Root Cause root_cause string The root cause
Symptoms symptoms string The Symptoms
Workaround workaround string TThe available workarounds
Assignee assignee string Who this should be assigned to
Requester requester string Who is the requester
Created At created_at string When was this problem created
Created By created_by string Who created this problem
Updated At updated_at string When this was last updated
Site site string The site
Department department string The department
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