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Incidents / Get

  • Article
  • 2 minutes to read

Operation Information

Hornbill Integration method to retrieve information about a SolarWinds Service Desk Incident.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Solarwinds Service Desk.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Solarwinds Service Desk in the Type pick list;
  • Give the Solarwinds Service Desk KeySafe key a Title (this is the name / identifier for the Solarwinds Service Desk account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
API Token string JSON Web API Token
EU boolean European-based customer

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Solarwinds Service Desk account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Incident ID incident_id number The ID of the SolarWinds Incident Yes None provided

Output Parameters

Display Name ID Type Description
Outcome outcome string The outcome of the operation - ok/fail
Error error string Any errors returned from the operation
ID id number The ID of the SolarWinds Incident
Number number number The Number of the SolarWinds Incident
Name name string The Name of the SolarWinds Incident
Description description string The description of the SolarWinds Incident
State state string The state of the SolarWinds Incident
Priority priority string The priority of the SolarWinds Incident
Category category string The category of the SolarWinds Incident
Subcategory subcategory string The subcategory of the SolarWinds Incident
Assignee assignee string The assignee of the SolarWinds Incident
Requester requester string The requester of the SolarWinds Incident
Created At created_at string The created time of the of the SolarWinds Incident
Created By created_by string The individual who created the SolarWinds Incident
Updated At updated_at string The last time the SolarWinds Incident was updated
Due At due_at string The due time of the SolarWinds Incident
Resolution Description resolution_description string The resolution description of the SolarWinds Incident
Resolution Code resolution_code string The resolution code of the SolarWinds Incident
Site site string The Site of the SolarWinds Incident
Department department string The Department of the SolarWinds Incident
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