Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

Changes / Get

  • Article
  • 3 minutes to read

Operation Information

Hornbill Integration method to retrieve information about a SolarWinds Service Desk Change.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Solarwinds Service Desk.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Solarwinds Service Desk in the Type pick list;
  • Give the Solarwinds Service Desk KeySafe key a Title (this is the name / identifier for the Solarwinds Service Desk account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
API Token string JSON Web API Token
EU boolean European-based customer

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Solarwinds Service Desk account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Change ID change_id number The ID of the SolarWinds Change Yes None provided

Output Parameters

Display Name ID Type Description
Outcome outcome string The outcome of the operation - ok/fail
Error error string Any errors returned from the operation
ID id number The ID of the SolarWinds Change
Number number number The number of the SolarWinds Change
Name name string The name of the SolarWinds Change
Description description string The description of the SolarWinds Change
State state string The state of the SolarWinds Change
Priority priority string The priority of the SolarWinds Change
Change Plan change_plan string The change plan of the SolarWinds Change
Rollback Plan rollback_plan string The rollback plan of the SolarWinds Change
Test Plan test_plan string The test plan of the SolarWinds Change
Assignee assignee string The assignee of the SolarWinds Change
Requester requester string The requester of the SolarWinds Change
Created At created_at string The created time of the SolarWinds Change
Created By created_by string The person who created the SolarWinds Change
Updated At updated_at string The last updated time of the SolarWinds Change
Planned Start planned_start string The planned start time of the SolarWinds Change
Planned End planned_end string The planned end of the SolarWinds Change
Approve Requested At approve_requested_at string Time the approval was requested
Approve Denied At approve_denied_at string Time the approval was denied
Approved At approved_at string Time the SolarWinds Change was approved
Site site string The site of the SolarWinds Change
Department department string The department of the SolarWinds Change
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document