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Service Requests / Create

  • Article
  • 3 minutes to read

Operation Information

Creates a Service Request record in IBM Maximo.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Username + Password.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Username + Password in the Type pick list;
  • Give the Username + Password KeySafe key a Title (this is the name / identifier for the Username + Password account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Username string Authentication Username
Password string Authentication Password
API Endpoint string Optional API Endpoint

Tip

Populate the API Endpoint field with your logged in URL, preceding /ui/login. For example: https://your-subdomain.mro.com/maximo.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Username + Password account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Affected Phone affectedphone string Affected Phone No None provided
Internal Priority internalpriority number Internal Priority No None provided
Commodity Group commoditygroup string Commodity Group No None provided
Owner owner string Owner No None provided
Asset Site ID assetsiteid string Asset Site ID No None provided
Site ID siteid string Site ID No None provided
Class Structure ID classstructureid string Class Structure ID No None provided
Reported Phone reportedphone string Reported Phone No None provided
Reported Email reportedemail string Reported Email No None provided
Commodity commodity string Commodity No None provided
Report Date reportdate string Report Date No None provided
Has Solution hassolution boolean Has Solution No None provided
Reported By reportedby string Reported By No None provided
Status status string Status No NEW, QUEUED, PENDING, INPROG, RESOLVED, CLOSED
Affected Email affectedemail string Affected Email No None provided
Related To Global relatedtoglobal boolean Related To Global No None provided
Org ID orgid string Org ID No None provided
Is Known Error isknownerror boolean Is Known Error No None provided
Affected Person affectedperson string Affected Person No None provided
Reported Priority reportedpriority number Reported Priority No None provided
Class class string Class No None provided
Description description string Description No None provided
Site Visit sitevisit boolean Site Visit No None provided
Asset Org ID assetorgid string Asset Org ID No None provided
Long Description description_longdescription string Long Description No None provided
Is Global isglobal boolean Is Global No None provided

Output Parameters

Display Name ID Type Description
Operation Status opStatus string The status of the iBridge operation (ok/fail)
Error error string Any errors returned from the operation, should the status be fail
Ticket ID ticketId string Ticket ID
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