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Service Requests / Create

  • Article
  • 3 minutes to read

Operation Information

Creates a Service Request record in IBM Maximo.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Username + Password.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Username + Password in the Type pick list;
  • Give the Username + Password KeySafe key a Title (this is the name / identifier for the Username + Password account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Username string Authentication Username
Password string Authentication Password
API Endpoint string Optional API Endpoint

Tip

Populate the API Endpoint field with your logged in URL, preceding /ui/login. For example: https://your-subdomain.mro.com/maximo.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Username + Password account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Affected Phone affectedphone string None provided No None provided
Internal Priority internalpriority number None provided No None provided
Commodity Group commoditygroup string None provided No None provided
Owner owner string None provided No None provided
Asset Site ID assetsiteid string None provided No None provided
Site ID siteid string None provided No None provided
Class Structure ID classstructureid string None provided No None provided
Reported Phone reportedphone string None provided No None provided
Reported Email reportedemail string None provided No None provided
Commodity commodity string None provided No None provided
Report Date reportdate string None provided No None provided
Has Solution hassolution boolean None provided No None provided
Reported By reportedby string None provided No None provided
Status status string None provided No NEW, QUEUED, PENDING, INPROG, RESOLVED, CLOSED
Affected Email affectedemail string None provided No None provided
Related To Global relatedtoglobal boolean None provided No None provided
Org ID orgid string None provided No None provided
Is Known Error isknownerror boolean None provided No None provided
Affected Person affectedperson string None provided No None provided
Reported Priority reportedpriority number None provided No None provided
Class class string None provided No None provided
Description description string None provided No None provided
Site Visit sitevisit boolean None provided No None provided
Asset Org ID assetorgid string None provided No None provided
Long Description description_longdescription string None provided No None provided
Is Global isglobal boolean None provided No None provided

Output Parameters

Display Name ID Type Description
Operation Status opStatus string The status of the iBridge operation (ok/fail)
Error error string Any errors returned from the operation, should the status be fail
Ticket ID ticketId string None provided
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