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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Tickets / Add Task

  • Article
  • 2 minutes to read

Operation Information

Adds a task to a ticket in Freshservice.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Freshservice.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Freshservice in the Type pick list;
  • Give the Freshservice KeySafe key a Title (this is the name / identifier for the Freshservice account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Domain string The subdomain value for your Freshservice account: https://subdomain.freshservice.com
API Key string Freshservice Account API Key

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Freshservice account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
ID id integer Ticket ID Yes None provided
Description description string The description of the task No None provided
Title title string The title/summary of the task Yes None provided
Due Date due_date string The due date of the task, in the following format: 2022-10-27T17:00:00+01:00 No None provided
Group ID group_id integer The ID of the group the task should be assigned to No None provided
Notify Before notify_before integer The number of seconds before the task is due for a notification to be sent No None provided
Status status string The status of the task No Open, In Progress, Completed

Output Parameters

Display Name ID Type Description
Status status string Operation Response Status (ok/failed)
Error error string Any error returned from Freshservice
Task ID id integer Task ID
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