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Tickets / Get

  • Article
  • 2 minutes to read

Operation Information

Returns information about a ticket in Freshservice.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Freshservice.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Freshservice in the Type pick list;
  • Give the Freshservice KeySafe key a Title (this is the name / identifier for the Freshservice account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Domain string The subdomain value for your Freshservice account: https://subdomain.freshservice.com
API Key string Freshservice Account API Key

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Freshservice account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
ID id integer Ticket ID Yes None provided

Output Parameters

Display Name ID Type Description
Status status string Operation Response Status (ok/failed)
Error error string Any error returned from Freshservice
FR Escalated fr_escalated boolean None provided
Spam spam boolean None provided
Priority priority string None provided
Requester ID requester_id number None provided
Requested For ID requested_for_id number None provided
Source source number None provided
Ticket Status ticket_status string None provided
Subject subject string None provided
SLA Policy ID sla_policy_id number None provided
Applied Business Hours applied_business_hours number None provided
ID id number None provided
Type type string None provided
Due By due_by string None provided
FR Due By fr_due_by string None provided
Is_escalated is_escalated boolean None provided
Description description string None provided
Description Text description_text string None provided
Created At created_at string None provided
Updated At updated_at string None provided
Urgency urgency number None provided
Impact impact number None provided
Deleted deleted boolean None provided
Created Within Business Hours created_within_business_hours boolean None provided
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