How can we help?
{{docApp.searchError}}
{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
You have an odd number of " characters in your search terms - each one needs closing with a matching " character!-
{{resultItem.title}}
{{resultItem.url}}
{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}
{{docApp.libraryHomeViewProduct.description}}
{{group.title || group.id}}
{{group.description}}
Operation Information
Updates a ticket in Freshservice.
This is a Premium Integration.
Authentication
This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Freshservice.
To create a key of this type:
- In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
- Click on the + Create New Key button;
- On the resulting Create New Key form, choose Freshservice in the Type pick list;
- Give the Freshservice KeySafe key a Title (this is the name / identifier for the Freshservice account as you will see it when using the cloud automation node in your workflows);
- Optionally populate the Description field;
- Populate the following fields accordingly, then click the Create Key button to create your new key:
Name | Type | Description |
---|---|---|
Domain | string |
The subdomain value for your Freshservice account: https://subdomain.freshservice.com |
API Key | string |
Freshservice Account API Key |
Revoking Access
If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.
Warning
This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Freshservice account, so you will need to manage these workflows accordingly.
Input Parameters
Display Name | ID | Type | Description | Required | Supported Values |
---|---|---|---|---|---|
ID | id |
integer |
Ticket ID | Yes | None provided |
Description | description |
string |
Request Description | No | None provided |
Subject | subject |
string |
Request Subject | No | None provided |
Status | status |
string |
Ticket Status | No | Open, Pending, Resolved, Closed |
Priority | priority |
string |
Ticket Priority | No | Low, Medium, High, Urgent |
Category | category |
string |
Ticket Category | No | None provided |
Subcategory | sub_category |
string |
Ticket Subcategory | No | None provided |
Tags | tags |
array |
Ticket Tags | No | None provided |
Department ID | department_id |
integer |
None provided | No | None provided |
Group ID | group_id |
integer |
None provided | No | None provided |
Output Parameters
Display Name | ID | Type | Description |
---|---|---|---|
Status | status |
string |
Operation Response Status (ok/failed) |
Error | error |
string |
Any error returned from Freshservice |
- Version {{docApp.book.version}}
- Node {{docApp.node}} / {{docApp.build}}
In This Document