How can we help?
Searching in {{docApp.searchFilterBySpecificBookTitle}}
{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}}
in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.
You have an odd number of " characters in your search terms - each one needs closing with a matching " character!
-
{{resultItem.title}}
{{resultItem.url}}
{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}
{{docApp.libraryHomeViewProduct.description}}
{{group.title || group.id}}
{{group.description}}
Operation Information
Create a Remedyforce Incident.
This is a Premium Integration.
Authentication
This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type RemedyForceAuthentication.
To create a key of this type:
- In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
- Click on the + Create New Key button;
- On the resulting Create New Key form, choose RemedyForceAuthentication in the Type pick list;
- Give the RemedyForceAuthentication KeySafe key a Title (this is the name / identifier for the RemedyForceAuthentication account as you will see it when using the cloud automation node in your workflows);
- Optionally populate the Description field;
- Populate the following fields accordingly, then click the Create Key button to create your new key:
Name | Type | Description |
---|---|---|
Instance Name | string |
RemedyForce Instance Name i.e instance.salesforce.com |
Username | string |
Authentication Username |
Password | string |
Authentication Password |
Tip
The Password field should be populated with your Password and Secure Token, in the format: yourpasswordyourtoken with no space or separator between the password and token strings. More information regarding your security token can be found on the Salesforce website.
Revoking Access
If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.
Warning
This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked RemedyForceAuthentication account, so you will need to manage these workflows accordingly.
Input Parameters
Display Name | ID | Type | Description | Required | Supported Values |
---|---|---|---|---|---|
Description | desc |
string |
Request Description | No | None provided |
Status | status |
string |
Status of the Incident | No | None provided |
Impact | impactId |
string |
ID of the Impact to apply to the request | No | None provided |
Urgency | urgencyId |
string |
ID of the Urgency to apply to the Request | No | None provided |
Owner ID | ownerId |
string |
Stores the Owner for whom the incident is assigned. | No | None provided |
Client ID | clientId |
string |
Stores the client for whom the incident is submitted. | No | None provided |
Contact ID | contactId |
string |
Stores the contact for whom the incident is submitted. | No | None provided |
Category ID | categoryId |
string |
Stores the Category against the submitted incident. | No | None provided |
Business Service ID | serviceId |
string |
Stores the Business Service against the submitted incident. | No | None provided |
Service Offering ID | offeringId |
string |
Stores the Service Offering against the submitted incident. | No | None provided |
Asset/CI ID | assetId |
string |
Stores the Asset/CI ID against the submitted incident. | No | None provided |
Queue ID | queueId |
string |
Stores the Queue ID against the submitted incident. | No | None provided |
Template ID | templateId |
string |
Stores the Template against the submitted incident. | No | None provided |
Additional Data | extraColumns |
array |
Sets additional column values once the Incident has been created. | No | None provided |
Output Parameters
Display Name | ID | Type | Description |
---|---|---|---|
Status | status |
string |
Return Status |
Reference | number |
string |
Request Reference of the Incident that was generated |
ID | id |
string |
Request Record ID of the Incident that was generated |
- Version {{docApp.book.version}}
- Node {{docApp.node}} / {{docApp.build}}