Documentation
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INDEX

Documentation Library

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Hornbill AI FAQ’s

FAQ

Q: What types of data are required for Hornbill AI? A: Data inputs for HAi can be categorized into two areas:

  1. Text inputs from an input field, these are primarily for Text Assist prompts and only use the data in the text felid or highlighted text before the prompt is requested.
  2. Prompts that pass business data not directly input by a user, all of these are documented and can be disabled separately from Text Assist. The only type of personal data passed is Name, this is used to differentiate updates on request timelines for the purposes of summarization.

Q: What output does Hornbill AI produce?

A: Currently only generated text is produced by Hornbill AI, no analysis or trends or identification is performed.

Q: Are the inputs or outputs used for Training?

A: Only by Hornbill and not by any Third Party AI Providers, as documented in the Hornbill Artificial Intelligence Agreement inputs and outputs will be used by the Hornbill AI team to develop internal models for future customer functionality, these will have a fully transparent process for how the training data is uses and the processes involved to remove personal or identifiable data, anonymising and addressing bias before the models are made available to customers. As stated in the agreement customers can opt out of this at any time and any data already used for training will be removed.

Q: Are their any restrictions on the use of Hornbill AI?

A: Any restriction on the use of Hornbill AI is defined in section 5 of the Hornbill Artificial Intelligence Agreement and any relevant AI Supplier Terms

Q: Does Hornbill have any access to the inputs or outputs of Hornbill AI?

A: Anonymized access to the logs by the Hornbill AI Team is detailed here.

Q: What measures are in place to protect the privacy and security of Hornbill AI inputs and outputs?

A: Hornbill AI Audit logs are stored on the customer instance and all security and encryption is covered by our ISO 27001 and 27008 accreditation’s, details on these and our data center security can be found on Hornbill Trust

Details on audit log storage is detailed here.

Data is passed to an HAi Provider (Azure, OpenAI) via encrypted SSL connections only .

Q: Who owns the rights to the input and outputs of Hornbill AI?

A: The customer owns 100% rights to the input and output of Hornbill AI that are logged in the HAi Audit Logs made up of user imputed data or business data passed, System Prompts that make up the generative AI Functionality are proprietary to Hornbill and as such not covered by this and are not logged in the HAi Audit Logs.

Q: How does Hornbill identify and manage potential issues or risks with the validity and reliability of the output?

A: Out of the box Hornbill AI functionality is regularly tested especially when new models are available for the quality and accuracy of the output. The risks are detailed in section 4 of the Hornbill Artificial Intelligence Agreement and Hornbill is constantly monitoring and reviewing advancements in AI especially Generative AI for new or emerging risks and if appropriate how to they can be mitigated.

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