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  1. {{book.title}}

HAi Overview for Service Manager

A collection of HAi features is available within Service Manager. These features are designed to enhance the user experience and improve efficiency by leveraging artificial intelligence capabilities.

Before you begin

  • Register for the closed beta program. HAi features are currently in a closed beta. You can only access these features after you register. Contact your Hornbill customer success representative to join the program.

  • Your instance needs a HAi Service Provider set before enabling any of the HAi features in Service Manager.

  • Read the Usage Policy.

  • The following roles can be added to user accounts to allow for configuration or use of the HAi capabilities in Service Manager:

    Role Application Description
    Service Desk Admin Service Manager This role provides access to the Service Manager Configuration, including HAi Control.
    HAi Manager Platform This role should only be used for managing HAi configurations.
    HAi Request User Service Manager This role allows users to access HAi functionality in Service Manager.

How to access

  • Log into Hornbill with the relevant access role.
  • Click on the settings gear icon in the lower left of the screen.
  • Change the dropdown from My Personal Settings to Service Manager.
  • Click on HAi Control under Administration in the left-hand menu.
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