Documentation
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How can we help?

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More...

Text Assist

A set of AI-driven tools for quick creation and manipulation of text content. Ask HAi to elaborate on a problem, suggest a solution, spell check and grammar check content, shorten, listify, or change the tone. These features are available anywhere you can post text or comments - accessible from a simple drop-down menu.

Hornbill AI Dashboard

What you can do

  • Ask HAi - An open-ended prompt for getting how-to solutions to common issues - for example “How to set up an email signature in Outlook in Office 365”.
  • Change the tone of the text in the box to suit the audience:
    • Apologetic
    • Professional
    • Friendly
    • Technical
  • Improve Text - Correct spelling, and grammar, and improve readability/clarity.
  • Shorten Text - Remove unnecessary words.
  • Listify - Restructure the content in the box in list form rather than blocks of text.

Where you can use it

Text areas within Hornbill records:

  • Adding a post to a request timeline
  • Adding a documented resolution to a request
  • Writing an email update to the customer Bulk update requests from the request list view
  • Knowledge articles

Output format

Text Assist returns content in the format that the text area uses. For example, when updating a timeline or resolving a request, it will return Wiki Markup. When adding an email update or knowledge, it will output HTML.

Tips and Tricks

  1. Snippets - You can use snippets with request variables and the Ask HAi instruction to store custom prompts, one example is to use the following snippet for producing an initial response to a user’s request.
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{{description}}
Write 4 clarifying question to solve this issue.

Snippet Tip Snippet Response

  1. Ask HAi prompt is sent as additional context to enrich the response.

Context Tip

  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
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