Documentation
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How can we help?

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Text Assist

A set of AI-driven tools for quick creation and manipulation of text content. Ask HAi to elaborate on a problem, suggest a solution, spell check and grammar check content, shorten, listify, or change the tone. These features are available anywhere you can post text or comments - accessible from a simple drop-down menu.

Text Assist

What you can do

  • Ask HAi - An open-ended prompt for getting how-to solutions to common issues - for example “How to set up an email signature in Outlook in Office 365”.
  • Change the tone of the text in the box to suit the audience:
    • Apologetic
    • Professional
    • Friendly
    • Technical
  • Improve Text - Correct spelling, and grammar, and improve readability/clarity.
  • Shorten Text - Remove unnecessary words.
  • Listify - Restructure the content in the box in list form rather than blocks of text.

Where you can use it

Text areas within Hornbill records:

  • Adding a post to a request timeline
  • Adding a documented resolution to a request
  • Writing an email update to the customer Bulk update requests from the request list view
  • Knowledge articles

Output format

Text Assist returns content in the format that the text area uses. For example, when updating a timeline or resolving a request, it will return Wiki Markup. When adding an email update or knowledge, it will output HTML.

Tips and Tricks

  1. Snippets - You can use snippets with request variables and the Ask HAi instruction to store custom prompts, one example is to use the following snippet for producing an initial response to a user’s request.
{{summary}}
{{description}}
Write 4 clarifying question to solve this issue.

Snippet Tip Snippet Response

  1. Highlighting text to use as a prompt - If you have a large body of text and want to add something using a prompt you can type the prompt out and highlight the text, once generated the response will overwrite the highlighted text instead of being appended to the end. The full body of text not highlighted when using the Ask HAi prompt is sent as additional context to enrich the response.

Context Tip

  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
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