Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Translations

Translations in Hornbill ITOM provide the ability to translate individual strings of text into the language of your choice. While many of these strings can be translated through the user interface using Translation Mode, this is not always the case and some strings must be translated here.

Note

All the translation strings available here are related to the ITOM application only. Each Hornbill application has its own area for providing translations as well as the platform, Customer Portal, and Employee Portal.

Adding translations

To add a translation:

  1. At the bottom of the left-hand menu bar, click the cog icon to open Configuration. (A shortcut is to use CTRL+SHIFT+S on your keyboard.)
  2. Select Hornbill ITOM.
  3. Under Customizing ITOM, select Translations. In the list of translations, if a translation has not already been set, you see the default language of English (British).
  4. In the Languages dropdown (beside the quick filter), select the language to be translated into.
  5. In the list of translations, in the Translated column, click the default translation link to change it.
  6. Type your translation string, or click Suggest for an automatic translation.
  7. Click Save.
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