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Accounts / Get

  • Article
  • 2 minutes to read

Operation Information

Hornbill Integration Bridge method for retrieving details of an Account from the ServiceNow CSM Plugin. See the Now documentation for more information: https://developer.servicenow.com/dev.do#!/reference/api/washingtondc/rest/account-api#account-GET.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type ServiceNow Authentication.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose ServiceNow Authentication in the Type pick list;
  • Give the ServiceNow Authentication KeySafe key a Title (this is the name / identifier for the ServiceNow Authentication account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Instance Name string ServiceNow Instance Name
Username string Authentication Username
Password string Authentication Password

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked ServiceNow Authentication account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Account System ID sys_id string Account System ID Yes None provided

Output Parameters

Display Name ID Type Description
Account Code account_code string Account Code
Account Parent account_parent string The parent of the Account
Account Path account_path string The path of the Account
Active Escalation active_escalation string Active Escalation
City city string The city of the Account’s address
Contact contact string The contact of the Account’s address
Country country string The country of the Account’s address
Customer Type customer string The customer type of the Account
Name name string The name of the Account
Notes notes string Any notes relating to the Account
Number number string The Account number
Primary primary string Primary
Primary Contact primary_contact string The primary contact of the Account
State state string The state of the Account’s address
Street street string The street of the Account’s address
Vendor vendor string The Account vendir
Vendor Type vendor_type string The type associated to the vendor
Zip/Postal Code zip string The Zip/Postal Code of the Account’s address
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