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Incidents / Create

  • Article
  • 3 minutes to read

Operation Information

Hornbill Cloud Automation to create a new PagerDuty Incident.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type PagerDuty.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose PagerDuty in the Type pick list;
  • Give the PagerDuty KeySafe key a Title (this is the name / identifier for the PagerDuty account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Click the Create Key button to create your new key;
  • Once the Key is created, you will need to connect to the target service, and your account, in order to authorize the connector app access to the listed operations. Click the Connect button and you will be redirected to the service provider in a popup window;
  • Log in to your account, and then you will be prompted to review the options you are authorizing the Hornbill connector to be allowed to perform using the chosen account;
  • Accept the review and you will be returned to your KeySafe key.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just hit the Revoke button in the relevant KeySafe key(s).

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked PagerDuty account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Title title string The Incident Title Yes None provided
Service service_id string The ID of the Service Yes None provided
Priority priority_id string The ID of the Priority No None provided
Urgency urgency_id string The Urgency of the Incident No High, Low
Body body string The Incident Description No None provided
Incident Key incident_key string A string which identifies the incident. Sending subsequent requests referencing the same service and with the same incident_key will result in those requests being rejected if an open incident matches that incident_key No None provided
Assignments assignments array Assign the incident to these assignees. Cannot be specified if an escalation policy is given No None provided
Escalation Policy escalation_policy_id string The ID of the Escalation Policy to use No None provided
Conference Number conference_number string The phone number of the conference call for the conference bridge. Phone numbers should be formatted like +1 415-555-1212,1234#, where a comma (,) represents a one-second wait and pound (#) completes access code input No None provided
Conference URL conference_url string The URL of the conference bridge No None provided

Output Parameters

Display Name ID Type Description
Outcome outcome string The outcome of the iBridge operation
Error error string Any errors returned from the iBridge operation
Incident ID id string None provided
Incident Number incident_number string None provided
Incident Key incident_key string None provided
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